Adidas — Sharing disappointed experience with Adidas Jubilee retail store in hyderabad

Address:

Hyderabad, Andhra Pradesh

Hi Team, I have been very fond of this brand and a loyal customer too but my recent experience has made me feel other wise. I recently bought a slipper (B24074-6-ADIPURE VIVIDA THONG W) from the Hyderabad Adidas outlet at Jubilee hills. The product broke the very next day. I revisited the store and was told that they will get the approval from the company and I can then use the same amount to purchase anything at the store. I did not receive any call from the store for another 2 weeks. I called back and was told that the approval has come and I can visit the store. When I went there was a sale on the store and I was told that as I have bought the product on MRP I can not buy the product on discount in return and will have to pay the full amount even if it is on discount as it was a part of there rules, per the ill mannered and indecent sales boy. I told him to show me such company rules in writing and he didn't but kept arguing and talking so rudely. When I insisted he asked me to call the Adidas customer care, I asked him to connect me to the customer care, he replied - call them yourself, I can't help. What are these guys for then????? I had a chat with the manager, he told me to revisit few days later again and he would confirm with the Area manager and confirm if I can make a purchase or discounted rates or not. For one slipper I had already walked down to the store 4 times and they expected me to waste more time over this. On top of it that store has the worst staff ever, just so indecent, irresponsible and disgusting people to talk to. I got so furious that I then brought the same product again, so that I didn't have to face such pathetic people again. Never been so disappointed with this brand, store and service ever. I really doubt I am visiting Adidas store again. If possible please put some sense into those people. Extremely disappointed! Pooja Ahuja (Attached is the bill for reference)