Aditya Birla Hospital — Not given discount even after showing valid school id

Address:

Pune, Maharashtra

To Aditya Birla Hospital, My son (3.9 years) had injured his forehead when he was playing in the school with other kids. This was a minor injury, but we rushed him to Aditya Birla Hospital (Thergaon, Pune) as he was already registered there and the hospital was in our locality & we wanted to provide him professional treatment. After consulting, doctor suggested to bring him the next day for stiches. At the time of payment we were asked if we had corporate/school id to avail the discount. We had school id with us so after showing the id we were given a discount. We made the payment and left for home. So this was a OPD. Next day we got our son admitted at around 8.30 am. He was given anesthesia and 8-9 stiches on the forehead in OT. We were asked to keep him in the hospital (IPD) until 4 pm. At around 4.30 pm after the checkup, doctor told us that we can take him home. I asked the estimated amount of bill but staff told me that it is not available as the final bill is in the process of being generated and will take 45 min. After the bill was generated, I was asked to discharge counter to pay the bill. When I saw the bill (which was around 14500/-), I noticed that no discount was given. I showed the school id that I was carrying to the lady who generated the bill for me and I asked her to give me the discount. But she simply refused saying she cannot make any changes in the final bill. I told her that nobody asked me if I had school id.. And there was no document that I filled where I said I don’t have corporate or school id to avail discount. I was given a discount when we were there Yesterday for OPD. So I thought that staff knows that I have id that can be used to avail discount so it would be automatically considered in the bill or staff would ask me before generating the bill. But both of these didn’t happen. I escalated this matter to manager but he simply refused to give me a discount. Why is that? How it was my fault when I was not even asked if I had school id? Or I was not asked to fill out any form which would check if patient is eligible for discount?? This was very frustrating. My faith in the professionalism of aditya birla hospital has gone down. I was told to pay the full bill without taking any action. Please take a note of this matter if you really serious about caring about patients.