Agarwal Packers And Movers Drs Group — Compensation not received against damage, broken, lost goods

- date of incident - from 8th july 2015 to 2nd of august 2015

Contact details of agarwal packers and movers drs groups
Agarwal packers and movers drs group jaipur branch
Pradeep barma (Branch head) phone no: [protected] / [protected]
Pawans sekhawat (Field manager) phoneno: [protected] / [protected]
Chotu singh (Manager) phoneno: [protected]
Address: plot no - 178 jhotwara, jaipur, 302012, taranagar east near kirini pathak

Agarwal packers and movers drs group kolkata branch
Address: 23a / 661a, tollygaung, circular road, o block new alipore kolkata 700053
Phone no: [protected]
Contact detail mr virendra
Agarwal packers and movers drs group claim department kolkata
Address 61 / 1b, bl saha road, sreeram apartment, kolkata 700053
Phone no:[protected]
Mr chinmoy biswas phone no ([protected])
Mr murli (Head of claim department) phone no ([protected]) [protected]@drsindia. In
Raghu ram phone no ([protected]) [protected]@drsindia. In
Agarwal packers and movers drs group head office
220, kabra complex, 61 mg road, secunderabad ap india
Phone no [protected] / [protected]
Mr reddi saheb (Operational head)
Reddi. [protected]@drsindia. In
Phone no ([protected] / [protected] / 8820 / 8828 / [protected])

To;
The indian consumer complaints forum
Subject: detail reports of the fraud, loss and damage done by agarwal packers and movers drs group.
Respected sir,
With due respect and humble submission wish to lay down following few lines for your kind consideration and favorable action please.
My name is ruma pal wife of capt dibyendu pal. My husband who is presently serving with 57rr and now posted in extreme border of kashmir and remote location. In the month of july we have shifted from bikaner rajasthan to kolkata as because we have got accommodation in gokhel road (Army sf quarter) . To shift our household goods and our new car we have decided to transport with agarwal packers and movers drs group. After the delivery of our every item, we have suffered a huge financial loss due to damage and breakage while transportation. Details are given below:
On 8th of july 2015 i have booked my all house hold goods and my car swift dzire from agarwal packers and movers drs group with gc no 4453202 and gc no 4453203. The destination was from bikaner rajasthan to kolkata west bengal. Before starting the transportation i have paid the full amount which was rupees 45, 500 only as per the agreement made by them, which include rupees 41, 000 for transportation charge and rupees 4, 500 for insurance charge of my house hold goods the declared insured value of my house hold goods was rupees 1, 50, 000 (One lakh fifty thousand only) only. Mr pawan sekhawat and mr choutu singh of agarwal packers and movers of jaipur branch has promised us to deliver our house hold goods including car on or before 10 days that means it would be 17th of july 2015 after my repeated request and several phone calls to many staff of agarwal packers and movers i received my house hold goods on 22nd july 2015 at night that was 5 days delay from their promising days. In these conversation i have experienced the worst behavior of the staff of agarwal packers and movers in which they misbehaved with me and my wife, intenssionally disconnected the phone calls and told many lies about the correct information about the location of truck of the house hold goods and car. When i got my stuff of house hold goods on night of 22nd july 2015 at my shock of life i saw that almost every items were either broken or very badly damaged which will cost me huge amount of money to repair and to replace. Total seven locks were missing from four steel boxes among they were wide open, front cabinet of 1. 5 ton ac was completely broken, my pulsar 180cc bike fuel tank had a very bad dent due to some steel box had fall on that, steel boxes were so badly damaged that it was very difficult to repair, my refrigerator had many dent in front door and right side wall because of the wooden crate i had made was completely broken my wooden showcase which has got glass door was completely broken after packing was done very carefully. One iron cradle for baby was broken into two pieces and my inverter luminous battery cap was also fully broken. After seen these huge damage i immediately wrote in opposite side of consignor copy which was with the supervisor of agarwal packers and movers drs group and i have also kept a copy duly signed by him. On the same day i send a mail to the claim department of agarwal packers and movers with all the photos and bill attached as a proof of claim. I also send the mail to the head of claim department mr murti, after one day later mr chinmoy biswas who was authorized surveyor of agarwal packers and movers visited my house at kolkata to survey the damaged item, at that moment mr chinmoy biswas show his sympathy to us that he definitely take action regarding these damage and he accepted in front o[censored]s that all these damages had happened due to badly miss handling by their staff and not took proper care of my house hold goods, he also accepted that it was totally their mistake which was happened due to their staff, then he promised us to send a carpenter on 27th july monday to repair the damage goods and also promised us to keep compensation to the irreparable goods like my refrigerator, my missing locks, luminous inverter battery, my pulsar 180cc bike and steel boxes if it is not repair by the carpenter then steel box would also come under compensation.
But it’s a great shock for us that after monday no one from agarwal packers and movers came to my house for anything we used to call several staff of them specially mr chinmoy biswas he did not received our call he was the person who promised us to take action, when i called him from another number he received my call and told me that his senior told him that by someone’s mistake of their supervisor tick on the carrier risk instead of owner risk wich is mentioned in consignor copy for that reason we are not able to got our claim then someone please tell me if i go for owner risk then why should we did our insurance at the time of transportation, not only that we also send mail to mr raghu ram who is head of claims department, hyderabad of agarwal packers and movers with humble request to take some action about this damages but there also we did not get any satisfactory reply. We used to call him again and again but he some time refuse to take call and some time told my wife that he definitely take action by tomorrow but the tomorrow did not came till date, and our expectation or report were all in vain. Our request did not fall into their deaf ears and moreover told us we will not get any compensation because we had done packing by ourselves if we done our packing by them then only we get our claim coverage otherwise they wanted to show that it was our mistake, but how can we done some work like that broken our lock of our boxes and lost our certificate of our own and damaged our goods by own. At the beginning of the transportation they send their supervisor named mr ashok who was already present there and inspected our whole house hold goods and car by himself and wrote the number on every item of our households and every details of car in consignor copy and verbally mr pawan sekhawat and mrchotu singh have promised us to give compensation against any damage if occurred during transportation.
We also contacted their operational head mr reddy saheb in hyderabad office and mailed him with all document in his email id along with four, other person mr salil, giggy, sk and audit but no one gave us any hope to us about the financial loss and the mental harassment which we are undergoing these days. After many phone calls from us and lots many false promises from them we received our car on 2nd august 2015 whichwas delayed by 14 days in badly dent condition which was occurred due to some accident in midway and again which will cause us a big financial loss.
The main problem we are suffering that i am a defense employee and presently posted in extreme border of kashmir where communication is a great problem and this is highly under threat no mobile tower is available in nearest 40 km and my wife along with a 20 months old daughter has nowhere to go to seek help for these damages which was purely and intentionally done by agarwal packers and movers drs group. Not only these we have lost our very important document s which includes my icici bond paper, pli certificates worth rupees 2, 00, 000, my fixed deposit certificates worth rupees 30, 000 and our many educational mark sheet and carrier reports which was intentionally taken out by breaking the locks of the steel boxes.
We feared about the loss and theft which was done by them we are quite sure that agarwalwal packers and movers shall use these documents against us to cheat us in future. We are feeling very helpless and cheated by a reputed company.
In above situation i have a bad experienced with the dealing of the agarwal packers and movers drs group and they are not attended properly to give the compensation as per the assurance given by them at the time of agreement. So please take some legal action against the agarwal packers and movers drs group company so that the company will give us adequate compensation for our loss and damage. Not only this we also informed in local police station, bhawanipur kolkata ([protected]) on 11th august 2015 at 12:25 pm, but still now they did not take any suitable action against them. I am sending each and every documents by pst to your address.
With warm regards dibyendu pal annd ruma pal yours faithfully
Rumapal
(W / ocapt dibyendupal)
Date: 16 th august, 2015
Kolkata


Our contact details
Address: no 1gokhel road, 8 / 12 army sf quarter gokhel road kolkata 700020
Phone no: [protected] / [protected]
Emailid : [protected]@yahoo. Co. In


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