[Resolved]  Agarwal Packers — damaged good delivered

Address:

Cachar, Assam

Hi, I had my household goods shipped from varanasi to silchar(assam) consignment number VRNS000543. I am indeed very dissatisfied with the insurance provided my Agarwal Packers and Movers. I had all my goods worth of Rs.1 lakhs insured under their insurance scheme. The packing was upto the mark and so was the delivery as i received them within the speculated time. However, as my goods were delivered in the evening after dark, i just counted the items and signed the receiving receipt. I personally told the man that i would check them later and inform him if i found any damages (He was also in a hurry as the vehicle had parking problem). The next day, when i opened my full length mirror, saw that it was badly broken! Right after that i called him and he said he would give me a call when he reached the office(guwahati office). Called him several times later in the evening but he never responded the same evening. The next day i even called the person i contacted in varanasi, likewise didn't help much. i even called the customer care and spoke with the a guy from the claim department. He also told me that he would talk with the delhi office and give a call back the next day by 12 noon. It exactly a week since i was suppose to get a call back from him. Such a huge company that has pride in having their name in "Limca Book of Records" and " tension free shifting" with "insignia of assurance" can't compensate for a small insured item such as my mirror, wonder what if expensive insured items get damaged?!!