| Address: | Vadodara, Gujarat |
I am writing this mail after getting a pathetic service by DRS DILIP ROADLINES PVT. LTD, which resulted in to damaged goods delivery. They took 100% payments in advance of goods delivery and after opening the packs I found more than 60% items as damaged.
It seems that all the items have been thrown instead of properly carrying it. My more than 60% of the items are damaged.
The service offered by you, had tarnished the Agarwal packer's image of NUMBER 1 in households delivery. Because if you cant handle the goods properly you do not deserve a good reputation in the movers n packers market.
Below is the story in short-
I have booked for my households transfer from DELHI TO VADODARA on 13th March 2014 through Delhi representative of Agarwal Movers and Packers
After a long waiting i received the consignment on[protected]. I paid a huge amount(Rs 33225) for the shipment of consignment, with a promise that the goods will be delivered ontime and in good shape. I paid 10000 rs extra in comparison to other movers and packers assuming i will get a good service
Due to poor skills of your employee, i had wasted my two days in recieving the goods at baroda location and finally when i recieved the goods it was damaged.
I WANT A Complete REPLACEMENT OF ALL DAMAGED GOODS AS THEY ARE DAMAGED TO THE EXTENT THAT THEY ARE USELESS NOW.
I UNDERGONE TREMENDOUS PAIN DUE TO THE POOR SERVICE OFFERED BY YOU. YOUR UN-PROFESSIONAL BEHAVIOUR CAUSED BOTH WORK LOSS AND GOODS LOSS TO ME.
Below is the list of damaged goods.
Name Cost of Item
Sofa Chair- hole in sofa
Iron Almirah-Fully damaged from all around
Iron Rack- Damaged on each rack
Wooden Almirah- Fully cracked
Water purifier- totally damaged cracked
Cooler- Poorly damaged front end
Refrigerator- Light + Leg damage
Scooter- Damaged SIDE SCREEN STAND, DAINTING ON BOTH SIDES
Bone china plates-not packed properly so broken
Crockery plates-
Shiva statue-
Bed -damaged body and missing parts
Missing- New Cricket BAT
Missing- Jharoo of two types
Mirror with Frame- Broken completely
BSA cycle-kid- Dainting in new cycle
Digital Camera- Kodak
After giving so many mails and calls to DRS Agarwal Vadodara team, no response i am getting. Please look into it.
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