Agarwal Packers — Lack of customer care and grievance handling

Address:

Patna, Bihar

I had engaged the company for shifting of household goods (GC No.4387219) and car from Mumbai to Patna. The goods were dispatched on Nov 15 were received on Nov 25 while the car dispatched on Nov 11 was received on Dec 01. The contact person of the company in Patna, Shri Pandey has refused to reassemble the TV cabinet and fix the dining table. Apart from that several damages listed below may be noted. 1. Three legs of sofa set have been damaged and scratches in sofa (insured for Rs.10000/-) 2. Deep stratches in Godrej almirah (insured for Rs.12000/-) and in doublebed (insured for Rs.6000 / -) 3. Cracks in shoerack (insured for Rs.10000/-) 4. Damages in TV cabinet (insured for Rs.10000/-) 5. Holes in doublebed mattress (insured for Rs.3000/-) 6.Scratches in Samsonite strolley bag (insured for Rs.25000/-) 7. One number plate of car was broken The case was discussed with Ms.Priyanka from their Mumbai office and she had asked me to get an estimate from a local carpenter for assembling of TV cabinet. The carpenter has provided an estimate of Rs.2000/- for assembling the TV cabinet and Rs. 15000/- for repair of sofaset, repainting of almirah, polishing of doublebed, etc. It may be noted that the goods were insured and premium payment along with full payment was made in advance. I did not expect such a horrible experience from such a reputed company. The company did not provide any compensation for damages and delays till date despite several reminders.