[Resolved]  Agarwal Packers & Movers — Consignment still not reached even after 3 weeks, No clear status info

Address:

Hyderabad, Andhra Pradesh

Agarwal Packer & Movers + DRS Dilip Roadlines = WORST EXPERIENCE EVER GC No. 4395699 I booked my bike from Hyderabad to Lucknow on 7 July 2014, and it's been 3 weeks since I haven't got my bike delivered and have no clear status of the bike till now. The promised a delivery of not more than 7 - 8 days from booking, and said it would be delivered to your home. All bull . They did not even load the bike for 1 week and 3 days, and ironically it should have reached in 8 days max. Finally they loaded it and sent it to Indore (which is not even in the direction of Lucknow from Hyd) and from there it would directly come to Lucknow in 3 days. Then they kept the bike in Indore for another few days, telling me that it's just 200kms away from Lko. Then again they told me the next day that is started from Indore today will reach in 2 days. Then next day it was in Jhansi, and it should reach in 2 days. They it was on the way to Varanasi, should reach in 1 day. They next day it was going to Allahabad, should reach in the evening. Next day, it was still in Allahabad and still there as of now. I called up their Hyd, Delhi and Lucknow office more than 40 times, and what reasons the give is - "driver stopped by Indore for 2 days because his home is there" - "diesel got finished in the truck, thrice during the journey" - "it's already reached Lucknow Sir, call the Lucknow office. - "Sir it'll reach in the night so we will deliver tomorrow morning". In the morning they say "sorry sir our mistake it's still in Indore will reach Lko in 3 days" - Driver says "sir I don't have cash, so can't fill up tank...so won't reach today" - "Sir first I had to go to Kanpur, then Varanasi, then Allahabad and then I will come to Lucknow... so will take 3 more days" I paid all the money in advance and bought stress for the next 3 weeks. People who I interacted with were Reddy Sahib (Hyderabad, Tracking Dept) & Mr. Pandey (Lucknow, Delivery Head) both just served me lies all the time, they didn't pick up the calls most of the time for days, they were rude and also cut the phone even when I was talking. I am still waiting for my bike to reach and hoping that everything is intact, IF THE BIKE IS DAMAGED... then I am going to really mess their image everywhere // social media // all kinds of forums // blogs // directory sites // Whatsapp, Line, Viber, Hike etc. // my company's forum (which has 54K members people on it) // my dad's company forum (which has more than 2 Lac members on it) If you're still brave enough to try their service, I would suggest: - don't pay full amount (they really won't care once they get the money) - tell them to write down the delivery date on the bill & sign it - take their corporate office contact number and address so that you can reach out to the authorities Arun Sengupta