Agarwal Packers & Movers — Goods not delivered almost a month now

Address:

Pune, Maharashtra

I had booked for shifting of my luggage from Pune to Kotputli rajsthan, through Agarwal Packers & Movers (DRS Group). The luggage loading was completed on 10.06.2015 and they had promised that the luggage will be delivered at Kotputli in max 7 days. My G. C. No. (as given by this company) is 4452520. On contacting the company, either they are not responding to the phone calls or they are giving conflicting positions about date of delivery of luggage at Kotputli.Initially I was told its in Jaipur and will be deliver soon then they told its reached gurgaon.Current status I am getting from them is that goods are in Gurgaon and will be delivered in a day or two. The status is same from almost 10-12 days now with no progress. Even after escalation to there operation head MR Reddy things are not getting delivered. I came to Kotputli on 16th June and brought only few cloths with me . Rest all I have packed with the luggage assuming the luggage will be deIivered in worst case by 20th june . I had 2-3 family gathering and function during late june.I had to purchase cloths for me and my family as the goods are not yet delivered even its almost a month now. I am put to loss due to no fault of mine. I request for following actions: (i) The company should ensure that my luggage reaches Kotputli at the earliest. (ii) The company should compensate me for the losses caused due to their fault. (iii) the misleading position being displayed on their website should be removed, so that nobody else gets deceived. (iv) Exemplary fine may be imposed on them for cheating their cutomers.