Agarwal Packers — Non Settlement of breakage & Insurance- Complain with Regards to Consignment no:PATNA001067

Address:

Gurgaon, Haryana

Hi, I would like to complain & bring to your notice the poor service that had been extended by Agarwal Packers with regards to Consignment no:PATNA001067. I have availed the services of Agarwal movers to shift my luggage from Patna to Gurgaon. I would like to bring to your notice that it has been one of the worst shifting experiences that I have encountered. To be fair, the mover and packers in the Patna branch were excellent and gave us no reason to complain. This really had impressed us, but after that things have just been a disaster The delivery of goods to Gurgaon was promised on 15th February and despite the assurances the consignment reached us on 18th February. I had booked my tickets to Patna on the 17th Feb to get my family here. My father was suffering from cancer & he passed away on 17th Feb. so you can imagine the kind of inconvenience I have faced. Due to this I had to leave and requested my brother in law to get the luggage moved & unpacked. To our nightmare the people who had come to unpack & settle house had nothing professional about them. There were nothing less than goons in terms of language & conduct. We were informed in Patna that the paper cartons were supposed to be kept by us. But sensing an opportunity these guys started to unpack the cartons as well throwing away all the stuff on the ground. There was one person called Mr. Misra who was most problematic of the lot.They did not even assemble the beds & the some misc items which was promised. There were sets of crockery that were even broken. I am attaching the pictures to show you how the luggage have been unpacked & how there were thrown out of cartons. During the shifting our crockery sets have also been broken. I had received a call from the claims department. I had informed them that the crockery have been broken and the beds have not been assembled. I was told that carpenter will be sent & will assemble the same. The carpenter did arrive & assembled the beds not once did he mention that he was also there to settle the claim for the broken crockery.He claimed that he was there to fix the bed & nothing more. He did not even ask us to show the broken crockery or anything When I got a call from mobile no: [protected], I said that the bed has been assembled. he claims that he understood that all claims have been settled. In between all this please note that I have been occupied with the rituals after the demise of my father. When I called to ask for the claim I was given a very blunt reply stating that you have already settled it. Despite my protest I was told that that's your fault. I am attaching a copy of the form that I had been signed on my behalf which clearly states that we have mentioned the broken crockery. All I want to know is this the kind of service that Agarwal movers provide? Is there no grievances cell? Not everyday people move houses are we supposed to hire a lawyer before talking to people? At a time such personal tragedy is it right to say you are using it against us? I really hope I would be a revert to this mail & something will be done against the unprofessional, rude & slimy behavior that has been extended to me. I had sent this mail 26th Feb 2015 and got I a one line revert stating that we will investigate the same. It has been 6 days and despite sending 2 more reminder mails, I have heard nothing from them. When I try calling them I am told that the concerned person is on leave & will return next Monday.