Agarwal Packers — Not even an Apology for Canceling booking. MOST UNPROFESSIONAL!

Address:

Mumbai City, Maharashtra

I have used Agarwal Packers n Movers in the past - twice. But this time, there's a marked degradation and unprofessionalism in their behaviour and customer service. They cancelled, without informing us, on the very day of shifting in Mumbai. After waiting for 2 hours of the allotted time, we had to call them to ask and were simply told that they will be unable to do the shifting on the day. Upon asking for a solution, they simply shrugged off their responsibility and the manager Mr. Sanjay and the V.P Mr. Talegaonkar even had the audacity to laugh off the matter and tell us 'ye to hota hai'. We had both taken off from work for the shifting and no one from the company even had the courtesy to apologize for their mistake, even though we had received an email and a phone call to confirm our booking. It is high time Agarwal Packers and Movers realize that this kind o[censored]nprofessionalism and high handed behaviour will cost them their reputation and customers. For all those like us, who believed in Agarwal as the best movers in the market, it's time to find an alternative.