Air Arabia — Complaint- Gross Misconduct by ground staff at IGI Airport

Address:

Gurgaon, Haryana

We recently booked tickets on Air Arabia with booking reference G[protected] and G[protected]. We had unforgettable bad experiences on both the occasion not only impacting us in terms of money and time but also in terms of mental pressure. In this regard, we have decided to take action against Air Arabia Airlines. Before we go further, we would request for your reply to following pointed questions concerning the incident. : 1) Passenger -Mr. Christi Thomas - was travelling on "Business visa". Why he was asked to show currency of QAR 5000 and also hotel booking ? As per Qatar government law, one is required to show sufficient cash and Hotel Booking only when one is visiting Qatar on tourist visa. Our employee Christi was on Business visa[protected]. It is work business visa. 2) Christi struggled with your unruly ground staff on both the occasions - yesterday and on last Saturday. Yesterday, there was a lady who was not even willing to talk with us on phone and was literally provoking him and shouting on him. Can be expected only out of Air Arabia and not from Airlines like Emirates and Qatar Airways. For 10 minutes she kept telling him that he should have a cash of QAR 5000 in case he wants to travel. Poor Chirsti went to ATM and spent around 20 odd minutes in withdrawing money and then went to Forex to get it converted at higher rates which are generally there at any Airport. He lost some 30 odd minutes and when he came back he was told that he could have avoided that by just showing his debit and credit card. My question here is why he was not asked for credit card or debit card in the beginning itself; otherwise he would not have withdrawn the money from ATM and wasted his crucial time . Another question, one of our employee - who was travelling with Christi on last Saturday was not asked for any cash or card or hotel booking. Why there was this inconsistency ? Were your ground staff wanted to satiate their ego with Christi or what ? 3) Yesterday, initially, it was pointed to Christi that his visa would not be accepted as there is no space between his name and his father name. However, he tried convincing your ground staff that this was printing formatting error and they can go online and can check details. on www.moi.gov.qa . On the site - it was showing correctly but you people were too insensitive to take that pain. Eventually, two of our directors had to leave crucial meeting and rushed to Airport to provide him snapshot of the webpage showing the space between his and his father name.