[Resolved]  Air India — Air ticket not refunded or changed

Address:

Jalandhar, Punjab

hello sir,
my name is sandeep heer and i have booked a air ticket with following details: booking reference no (pnr): hphjw web reference: aibe9168964 issuing airline: air india ltd. issued date: thu, 15 aug 2013 amount:[protected]gbp) travel date: 2 oct 2013 i have requested to cancel it and refund the charges into my card several times but customer services refused to refund any charges. according your terms and conditions customer get following refund in case of cancellation 1. 35% of the basic fare + transaction fees - more than 10 days prior to scheduled departure of the flight. 2. 50% of the basic fare + transaction fees ? 1 to 10 days prior to scheduled departure of the flight. 3. no refund if the cancellation is made less than 24 hours prior to the scheduled departure of the flight though taxes are refundable. express value rbds: h/k/q/v/w/g low-medium same as current (35%, 50%, 100%) same as current (inr 450) *** same as current as my fare was low level and i am trying to cancel this ticket since 30/08/2013 i should be entitled to refund. moreover, prior to booking, it doesn't showed anywhere on ticket or on website that ticket will be non-refundable. air india refused to refund and change the ticket and made it no show and i had to book another ticket costing[protected]gbp) to travel india on 12/oct/2013 please investigate this complaint and contact me in case you need any further information.

kind regards,
sandeep heer
[protected]