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Address:Kozhikode, Kerala

PNR 6GSS7G. ticket 13 Jun 2015, in IX473 CCJ DOH – 15:50 19:30, we r on the way to CCJ Airport I got a call from air india call center at 11:14 AM, one Mr. Anoop Pramod IX473 ur flight schedule changed to 00:30 in 14 Jun 2015, and almost 4 times i called and reconfirmed this information is correct or not, After that 12:50 PM 13 Jun2015; I got SMS (attached Photo) when i cross checking around 4 Pm the same call center team saying the flight is gone same time. it is really shocking and unexpected. this is purely a big mistake, cheating this make me big loss of money, difficulty and even i loss my job and carrier,
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This is with reference of above subject, the PNR 6GSS7G. I have a confirmed ticket on 13 Jun 2015, in IX473 from CCJ DOH – 15:50 and arrive Doha 19:30,

while me and my family is on the way to CCJ Airport I got a call from [protected] at 11:14 AM, one Mr. Anoop Pramod from airindia, saying that my flight IX473 CCJ to DOH has schedule changed to 00:30 in 14 Jun 2015, means same day night you can travel, so at that time we are in Calicut city, and I called back to re check in the same number [protected] at at 11:49 on 13 Jun 15 some other staff also informed the same and after that I got call again from Airindia same number around 11:55 13 Jun 2015, and informed me the same, meanwhile one of my friend called air india office in Doha, around 11 AM Doha time, air india staff called india and reconfirmed the same that the flight is departing only 00:30 14 Jun, After that 12:50 PM 13 Jun2015; I got SMS in my number ([protected]) from [protected], (attached the proof Photo for SMS) after getting the SMS again I called and reconfirmed by with my PNR and details . the call center staff told me don’t worry sir, please come at 10:30 only airport, any further schedule change we will inform, so while I starting to airport around 3:50 PM, I just called again the call center to reconfirm the timings, they are saying that you are already bordered the flight, it was totally unexpected and shocking information, in my memory I spoke so many staff like Boscow, Vinod, Sreenath Shammen, from 3:50 Pm to 9:30 PM but there is no solution and no hope, and they give so many numbers, and nobody was answering, and no solution or response from Airindia.

This issue make me and my family middle of road, and it was my last day joining in my Job, and my visa is expiring, since there is no response from Airindia I Purchased a new ticket in Qatar Airways for 14 Jun 2015 9:20 Flight was the only option for Next flight with cost me 1880.00 QAR (33000 INR) almost thirty Three thousand Indian rupees, attached the ticket copy with fare and my boarding pass and also I Stayed in Hotel cost me 8000 (Eight Thousand rupees) and moreover me and my 10 family members struggled a lot because of this issue.

And also my Boss is not believing that this much big stupidity and mistake from a National carrier like Airindia Express will happen, So he told me not to join the office until we get proper reply or response of this mail.

Kindly request to proper reply and take necessary action in order to avoid this kind of big issue, and also give me the compensation for all the expenses and problems

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