Air India Express Complaints & Reviews

Hi, my one trolley bag is not arrived yet from Pune. Yesterday whenever I communicated with Air india express staff they told me my trolley will be deliver today at 7-8Am morning. But just now I called in Guwahati Airport, they have told till now it's not arrived from Pune. Currently I am under doctor's treatment, my all medicines which are very costly are there in my luggage. From yesterday I am not taking my medicines, I am facing difficulties...

We had a confirmed flight with Air India Express on 4.4.2024 from Ayodhya to Kolkata (PNR I1F29C). We were informed on 3rd April evening by e mail that our flight had been cancelled due to operational reason. As there is a limited flight at Ayodhya, it was not possible to take another flight on the same day. We were forced to stay back and rescheduled our ticket next day. It costed us lot of money to stay back one additional day with no fault...

Flight rescheduled from[protected] to[protected] due to technical iisue, . after a long argument with the air line executive they arranged hotel near the airport area, hotel people charge the money while going to the airport which they suppose to noty charge, they told told us to claim the money in the airlines, i had gone to duty one day late and appiled leave, so plz compensate one day leave money and hotel bill, kindly find here the...

Flight rescheduled from[protected] to[protected] due to technical iss, iisue, . afterr a long argument with the air line executive they arraged hotel, hotel people charge the money while going to the airport...

My friend Ahmad Mujeeb, PNR no D93RUX was flying in 26thFeb24 from Dubai to Mangalore. On his request, I added 10kgs luggage by paying 100aed from my credit card on 25th Feb24. Once he reached the air india desk for boarding pass, he was told that the amount for 10kg/ AED 100 was on hold. He was asked to pay AED 200 to clear the luggage (bill with me for 200aed). Now, he has paid AED 300 instead of AED 100 (AED 20O extra). Air India has accepted...

I have booked 4 tickets in which 3 senior citizens under PNR No FU2P6Y.
I tried help line nos and did not get required information. I did not got any mail id to request. Kindly provide break fare for senior citizen and normal passenger as per referred PNNR....

URVI
NIFT SRINAGAR
23 02 2024

Chief Executive Officer/Head of Customer Service
Air India Express
Dear Sir,
I hope this letter finds you well. I am writing to bring to your attention an unfortunate experience I had while travelling with Air India Express on 23 02 2024. My name is Urvi, and my PNR is K6MKXD. I was scheduled to fly from Ranchi to Srinagar via New Delhi, with flight numbers I5...

1. I traveled from Delhi to Bengaluru by flight IX1592 on 25th January 2024, PNR-P2B57P, Seat no 29E.(Boarding pass attached with this email)

2. I received my Suitcase in broken condition on arrival at Bangalore T2 terminal. (Baggage Tag and photos of the damage to suitcase attached)

3. I reported this at the Baggage section of Air India Express and raised a report after physical verification of the damage on...

I have made a booking initially for airasia flight from Bangalore to Bhubaneswar on 17th Feb with PNR Q1VWHC but due to some reason I have to postpone my travel to 19th Feb.
Since I got better offer on Makemytrip I made a fresh booking with PNR E9NLKH for 19th Feb and cancelled the existing booking with PNR Q1VWHC but somehow on your site it shows I have rescheduled this Q1VWHC PNR and asking me to pay Rs.3000 instead of refunding...

I have made a booking initially for airasia flight from Bangalore to Bhubaneswar on 17th Feb with PNR Q1VWHC but due to some reason I have to postpone my travel to 19th Feb.
Since I got better offer on Makemytrip I made a fresh booking with PNR E9NLKH for 19th Feb and cancelled the existing booking with PNR Q1VWHC but somehow on your site it shows I have rescheduled this Q1VWHC PNR and asking me to pay Rs.3000 instead of refunding...

*From:-Hydros Villan*
*Malappuram, Kerala*
*[protected]@gmail.com*

*To:-Calicut Airport Authority, Customs and Employees*

*We are the passenger of Air Indian Express IX397 CCJ - JED on 08-Feb-2024 .We lost our (Gold 96gram and Cash 1280 Saudi Riyal) during the traveling time at Calicut Airport it's not missing from Us it's stollen by Airport staffs and Authority from our bag the person who sitting...

Dear,

We are the Passengers of Air Indian Express on 8/02/2024 CCJ - JED .We were lost our (GOLD & MONEY) In our Buggage.It's not first time at Calicut airport but it's want to be a last time.This is our official complaint to air Indian Express authority and managers, customs officers and whole responsible employee's.we lost (Gold 96gram, 1280 Saudi Riyal). please take the actions about this and get the reply back soon.br...

Dear sir,

i r.V.Keshava murthy travelled from jaipur to bangalore on 29/01/2024 by air india express - ix1932. ( pnr z7mjpd )

i have carried one hard case ( blue colour ) which is damaged in your flight cargo. We have raised a complaint near baggage pickup no 6 on the same day with mr sarang. In charge at baggage pick up point.

I am also enclosing a complaint copy ( pir )for your reference.br...

Dear Sir,
I travelled Air India Express with my e-ticket having No: [protected] and Boarding PASS PNR No:T5YFHW from Bhubaneswar Airport to Delhi Airport on 25th Jan2024 and Delhi airport to ACCRA airport on 26th Jan2024.I had checked in my baggage in Bhubaneswar Airport itsel[censored]p to ACCRA airport with baggage tag No: ACC [protected].

After getting down at Delhi airport, I had taken my boarding pass from ET airlines...

I tried three times doing web checkin in air india express website. each time it got failed due to technical issue in the website.
And a total amount of Rs 900/- was deducted .
I want refund of Rs 900/-....

Flight got canceled by airline and they said you can Deboard now and you will get full refund but as per message it’s showing 234 Rs. only. Kindly recheck at your end.
Date : 25 Jan 2024
PNR : DUPLJY
FROM : Mumbai
To : Lucknow
Mobile: [protected]...

Due to bad behaviour from Air india express lounge area staffs i loss my duty free items.

As per forceful instruction late coming due to emegration delay they used bad words and take my duty free item there...

Im very ashamed this kind of staffs as part ofAir india express. As per my opinion Air india express need to train their staff how to talk and base level behaviour to customer......

Hi,
I was travelling on Air India Express flight from BAH to TRV on 17/01/2024 (PNR Y1WPJF).
The service, generally was good, the flight took off and landed on schedule. However, what was irritating to me was the poor condition of the planes front toilet. The toilet seat won't stay upright in the raised position. It is matter of basic hygiene to raise the toilet seat when men urinate. Else what happens, urine could get sprayed...

Sir/Madam, This is reference to my Luggage. My daughter travelled through Airindia Express PNR G7ZNJA on 14th Jan, 24.
To my surprise I saw the Check in luggage was completely damaged. Hereby i am attaching the Pics. The Handle is broken, the wheels are damaged.
How can you mis handle by daughters luggage so badly. How do you compensate the same....

My luggage bag was badly damaged and Its not in a usable condition. The wheels of the bag and the handle are both broken. PNR G7ZNJA...