Air India Express — Disrespectful way of dealing with the important customers

Address:

Kollam, Kerala

22nd January, 2015 VERY SERIOUS MATTER M/s. Air India Express Abu Dhabi Attn: The Customer Service Manager Sub: Disrespectful way of dealing with the important customers Dear Sir, I would like to invoke your kind attention in the following matter as well as expressing my extreme grievances for an immediate action. 1) Please be informed that I am a regular traveler in Air India Express from Gulf for the past 15 years continuously and I did not notice such a rude behavior from your counter staff. 2) Myself were boarding Air India Express flight No. IX- 538 under Reservation Confirmation No. QQ62F3 on 21.01.2015 from Abu Dhabi to Trivandrum. 3) When I approached the Check in Counter at Abu Dhabi International Airport, your counter staff informed very roughly that your luggage weight is over and you have to remove 3 Kg. After removing the overweight, your staff informed me to go away from the boarding counter and she is acting like a roaring lion with the customers. I have informed that I am going with cancellation and she doesn’t want to listen anything from me and behaving like I am begging with her for my boarding pass. 4) Furthermore, I was shocked and surprised that though I have paid for the ticket by cash and asking like beggars for the boarding pass and they treated me in an awful manner which is not tolerable at all. 5) When I am politely speaking to her, she replied in an arrogant and disrespectful manner and uttered to me “Finish we can’t do anything”, which is completely annoying. 6) I requested her once again that I would like to meet the Manager regarding this, immediately she informed that “I am the Manager and there is nobody else” and she immediately shouted on me and telling that you cannot go with Air India express at all. 7) In my presence, one of the travelers who are also travelling with the same flight, they are also treating same like beggars. I regret to inform you that her behavior towards me was in an arrogant way and disrespectful manner which is not even satisfied by her other colleagues at the counter, which is noticed by me personally. The disrespectful behavior shown by her is not only against the Vision of Air India, but even against the business policy as well as ethical principles of reputable Airlines. It was exasperating for a regular traveler like me and I did not expect such a ghastly experience in my travel history with any Airline and this is the first time I am facing such an impolite manner from Air India Express. At the outset of the above juncture, I would once again request your kind intervention to look over the above incident very seriously and take a suitable action against her, those who are not keeping the good gesture with Customers. I hope you will understand the above situation and look forward for kind cooperation and intervention to look over the above case. Your prompt & necessary reply to the above will be highly appreciated. Thanking you, AJIN DHARMARAJAN Vilayil veedu, Puthenkulam.PO(Pin:691302) Kerala, India.