[Resolved]  Air India Express — theft

Address:

Pune, Maharashtra

I, Ankush Sudyal travelled by AI852 from Pune to Delhi on 14 Aug 14. My baggage was misplaced by air india. I went to baggage counter at New Delhi airport and enquired. They told me to register a complain and asked me where I would like my baggage to be delivered as they had no clue about my baggage at that time. I filed the complaint and asked them to deliver the bag at chandigarh. I asked them about the time required for recovery of my bag, to which I was told the next day i.e. by 15 Aug 14, my bag would come to chandigarh. However there was no luck on 15 Aug14 as they could only spot my baggage in patna on 15 evening. I asked them so they (delhi baggae office) told that my baggae would reach the next day i.e. on 16 Aug 14. My bag arrived at chandigarh airport on 16 Aug14 by AirIndia. I collected my bag, did the formalities and left. I wanted my charger to charge my phone, so i opened my bag and found my charger missing. On further checking i found things stolen from my bag.details are as follows: a) Samsung notebook with charger in black bag b) Apple 4s brand new packed with all accesorries c) Nokia c-5 (old) d) charger and ear phones i immidiately informed the chandigarh air india authorities and logged a complian in form of personal application and all other evidences like the seal on bag etc. i have logged an FIR with chandigarh sector 31 police station. further i would like to inform you that my bag was deliberately opened and tampered and thorougly checked by the thief and electronics stolen. i am saying this because it had two envelopes packed which were opened, checked and left in the baggage. one was a rakhi and another a new ATM card without pin. i would request you to kindly intervene in this matter and help me recover my valuables at the earliest. i am a serving defence officer and my laptop may contain sensitive data. so it is an urgent matter to be dealt with and recover the stolen items at the earliest. This whole episode has a big security lapse shown on part of Air India. the matter should be dealt with urgency and a stern action must be taken against all defaulters starting with the staff putting a wrong tag on my bag in pune airport.