[Resolved]  Air India Express — very poor response

Dear All Can you please read the communication made by me for a simple small reason as the see the quick responses from air India express. If you call over phone they will not pickup. Most of the time it will be engaged. They will not call back. No were in the world you will be having such good and efficient support. The person already on board and we got a mail now!!! Regards, Sunil Sunil K.N. [protected]@gmail.com Apr 8 (2 days ago) to customersupport Hi, We have booked a ticket through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from cohin to Dubai on 10th April 20014. By mistake we typed wronly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward Sunil K.N.[protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Apr 8 (2 days ago) [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Sunil K.N.Apr 8 (2 days ago) Loading... Sunil K.N. [protected]@gmail.com Apr 8 (2 days ago) to Air [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Tue, Apr 8, 2014 at 9:08 AM Subject: Change in Name To: customersupport <[protected]@airindiaexpress.in> Hi, We have booked a ticket through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from cohin to Dubai on 10th April 20014. By mistake we typed wronly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward Sunil K.N.Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, ... Apr 9 (1 day ago) Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, ... Sunil K.N.Apr 9 (1 day ago) Loading... Sunil K.N. [protected]@gmail.com Apr 9 (1 day ago) to customersupport Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward 4 older messages Sunil K.N.No reply from customer support MAIL RESENT TODAY Apr 9 (1 day ago) No reply from customer support MAIL RESENT TODAY Sunil K.N.Apr 9 (1 day ago) Loading... Sunil K.N. [protected]@gmail.com Apr 9 (1 day ago) to dxbcity, dxbapt, cokcity No reply from customer support [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Wed, Apr 9, 2014 at 8:54 AM Subject: Fwd: Change in Name To: customersupport <[protected]@airindiaexpress.in> MAIL RESENT TODAY Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Reply to all Forward Sunil K.N.[protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Apr 9 (1 day ago) [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail... Sunil K.N.Apr 9 (1 day ago) Loading... Sunil K.N. [protected]@gmail. [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Wed, Apr 9, 2014 at 8:59 AM Subject: Fwd: Change in Name To: [protected]@airindiaexpress.in, [protected]@airindiaexpress.in, [protected]@airindiaexpress.in No reply from customer support [protected] Forwarded message[protected] From: Sunil K.N. <[protected]@gmail.com> Date: Wed, Apr 9, 2014 at 8:54 AM Subject: Fwd: Change in Name To: customersupport <[protected]@airindiaexpress.in> MAIL RESENT TODAY Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward customersupportDear Sir / Madam, Kindly forward copy of the passenger passport for us to che... 12:50 PM (23 hours ago) Dear Sir / Madam, Kindly forward copy of the passenger passport for us to che... customersupport12:50 PM (23 hours ago) Loading... customersupport 12:50 PM (23 hours ago) to me Dear Sir / Madam, Kindly forward copy of the passenger passport for us to check. Best Regards, Customer Support (KP)Air India Express ----- Original Message ----- From: "Sunil K.N." To: customersupport Subject: Change in Name Date: Tue, 8 Apr 2014 09:08:56 +0400 Hi, We have booked a ticket through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from cohin to Dubai on 10th April 20014. By mistake we typed wronly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil Reply Forward customersupport 8:58 AM (3 hours ago) to me Dear Sir / Madam, Thank you for choosing to fly with Air India Express. Kindly note that please attach your passport copy we will help you. We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification. Best Regards, Customer Support (AM) Air India Express. From: Sunil K.N. [mailto:[protected]@gmail.com] Sent: Wednesday, April 09, 2014 10:25 AM To: customersupport Subject: Fwd: Change in Name Hi, I, Sunil K. N. have booked a ticket for two through online Ref : T0C2CS, for Anu Tony and Antony Tony yesterday vide Barclays credit card boarding from Cohin to Dubai on 10th April 20014. By mistake I typed wrongly. Mr. Anu Tony instead of Mrs. Anu Tony. Can you please arrange to amend the name and forward us the ticket. Regards, Sunil This mail is scanned by Fortigate AV