Air India — Flight Delayed Causing Heavy Loss In the Pre Planned Travel

Address:

Chennai, Tamil Nadu

Hi, I booked two tickets in Air India for 30th April from Chennai to Kolkata and the flight was scheduled to depart at 16.50pm from Chennai. I had made all arrangements two months back for my travel from Kolkata to New Jalpaiguri via Train and booked hotels in advance. I left from home at around 2pm for the airport and suddenly received a call from a customer representative from Air India saying that We are very sorry Flight has been delayed by 2 hours and 30 mins. Please go to the airport and speak to the duty manager over there. When i spoke to the duty manager in the airport she asked me that there are no alternate flights and you have two options either you travel after 2.30hours or take the refund. As i could not take the flight after 2.30 hours and have to book Indigo flight directly to Bagdogra the early next morning to reach New Jalpaiguri. I paid an extra amount of 32, 000/- over the booked amount for the flight and lost 2000/- for the train tickets because of the delay in flight and could not reach Howrah railway station and lost 2500/- for the hotel booking due to this delay. How can the airline just refund the amount for their flight its not my mistake i planned my schedule as per the flight timings and i now request Air India to compensate me for this heavy loss. Giving a refund for just their airline (please note the refund is also not processed yet till date) will not help me and they have to compensate for this loss. Airline PNR No: JDTG8 Aranda Flight No: AI-766 Regards, Sanket [protected]