Air India — Non-Payment of refund for more thansix months

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, I have to write to you because there has been a serious ignorance on part of Air India in refunding my full amount for the cancellation of their flight. Following are details of flight that got cancelled. Flight No.: AI 864 Mumbai - Delhi - Chandigarh Date of Journey: 26 Dec 2014 Booking reference no (PNR): Z1TM3 Membership No. :[protected] The Flight arrived at Delhi. It was cancelled from Delhi to Chandigarh. The refund of the same as promised has not been received yet. All the above information was always available with Air India, yet upon their request the information about my ticket was sent to them again. In spite of this they have avoided to refund me my rightful amount and after lot of follow ups they refunded me a meagre amount of Rupees 1000/-. Certainly, Rs. 1000/- by no stretch of imagination can be a refund amount for TWO TICKETS between Delhi and Chandigarh. I also sent them a document which they gave me at the time of cancellation for their perusal and necessary action. I am attaching the same along with this complaint in your option of "add photo proof". They emailed me that they would recalculate the refund amount considering the document. Yet nothing has been done. And it seems its just a way of avoiding to pay. I have been put to unnecessary harassment because of such a casual behaviour for more than six months. Indeed asking for my own rightful money again and again also amounts to my insult. For months I have been made to undergo this hardship which could have been easily avoidable. In the circumstance, I request you to consider this as my complaint and direct Air India to pay my refund amount in full along with an interest of 24% p.a. from the date of cancellation plus a fair compensation for the unnecessary delay and hardship suffered by me. My Contact: [protected] email - [protected]@gmail.com Regards, Hrishikesh Chavan