Aircel — #2. Incomplete, obsolete and erroneous information provided on Aircel e-payment website https://epayment.aircel.com/online-recharge

I had posted the issues mentioned below on Jun 24, 2015. However I received only copy-paste reply from Aircel – “Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you”. I do not mind sharing my number and any other details (in fact I have done it multiple times earlier, only to receive same copy-paste replies). However, I would request the Aircel Social Care Team to help me understand how my issues are specific to any number or region. In fact these are general issues applicable to all the Aircel subscribers across India whoever uses the epayment website of Aircel for online recharge. Therefore I would request Aircel to post their response here in public forum for benefit of all consumers. Irrespective of the consumer’s concern, an updated, complete and error free details will look good on Aircel website anyway! ORIGINAL POST as on Jun 24, 2015: a) For certain Top-up and special recharge packs (e.g., 449 - Rs 349 Talk Time + 3 GB Data + 399 Local & STD SMS. Data & SMS Validity 60 Days OR 69 - Rs 69 TT | 69 MB 2G/3G Data | 69 A2A minutes etc.), the talktime is credited to a dedicated account and can be used only for making calls. However, there is no way for the subscribers to know whether the talktime will be credited to Dedicated Account (DA) or Main Account (MA), until the recharge is done and money is paid irreversibly. Nowhere it is mentioned on the website/IVR. Due to this, the subscribers are always being taken for a surprise and a lot of times they are stuck with useless talktime in DA which can not be used effectively. As per the TRAI regulations, completely transparency is desired from the service providers, so that subscribers can take an informed decision. However, the above practice by Aircel clearly violates the same. Customer Care Executives (with all their helpful attitude and good intentions) too seem to be helpless and respond by saying/writing that the issue has been escalated to the concerned team and they will get back when they hear back from those teams. b) Some information on the website and IVR are obsolete. E.g., PI 128 is supposed to have 28 days validity as per website and IVR. However, in reality, one gets a validity of only 21 days after recharge. I do not believe this is fair to the subscribers again. c) There are also some very silly mistakes on the website which, given the reputation and brand of Aircel, should have been avoided with some basic QC. E.g., 697 - Unlimited Data Transfer; Speeds upto 8.6 kbps for 6 GB browsing on 2G/3G, thereafter speeds will be reduced to 64 kbps. Hope it does not take a genius to spot the error :)