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[Resolved]  Aircel — About my mobile recharge

Address:Guntur, Andhra Pradesh, 522001
Website:www.aircel.com

Dear Sir/mam,

This is Hari From Guntur, AndhraPradesh. My mobile number was [protected]. Here i have a special recharge of 175/- for 30, 000 A2A, And A to local mobiles. Since from 3 days im unable to make calls. I have raise a complaint to call center. But no body was responding. I never seen this type of response in any network. Please look into my issue and solve it asap..


Regards
Hari Babu Myneni
[protected].
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Nov 19, 2015
Complaint marked as Resolved 
Firstly my sincere thanks to Indian Consumer Complaints form website. Company responded very well when i posted my posted my problem in this site. Company written a mail for regret caused and solve the problem in 24 hours...
Aircel customer support has been notified about the posted complaint.
Nov 18, 2015
Updated by HariBabu4310 Dear Aircel Team,

What An Awesome Reply!!! Please don't blame customer for your worst service. I had recharged mrp 175/- on 16/11/2015 on 5:11p.m. Balance confirmation message was received. But from the next minute we are unable to make a single call. I am calling call center daily 2 to 3 times to solve my problem. But u people without giving a solution simply blaming a customer. U can track n verify my outgoing calls from 16/11/2015. For ur kind information i check in my mobile by using *121*1#. i received the message {main bal1:0.00 Exp: 24/11/2015 A2A Mobile Sec: 53326 Exp: 13/12/2015. Local Sec: 44417 EXP:12/13/2015}.Please check reply by evening.


Regards
Hari Babu Myneni
[protected].
Complaint comments 
4 Comments

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Comments

Hi HariBabu4310,

We would like to suggest you that to check the usage now.

Regards,
Aircel Social Care Team
Reply
Hi HariBabu4310,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Hi HariBabu4310,

We would like to inform you that you had recharged with RC175 and has received the benefit of 30, 000 local secs, 30, 000 Local A2A secs & 500 L/N SMS valid 28 days .You have completed the 30, 000 local sec and hence not able to make calls.

Reagrds,
Aircel Social Care Team
Reply
Dear HariBabu4310,

Thanks for writing to us.

This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also write to us at [protected]@aircel.co.in

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Reply

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