Aircel — Account closure and Wrong Bill

Address:

Chennai, Tamil Nadu

Its a small amount 1200 but feel cheated when they accept their mistake taken my money for granted. Aircel Data card A/c: 1-[protected] Aircel Data card No: [protected] Issue: I have been using Aircel unlimitted 400 rs monthly rental pan for my data card and got a wrong bill on jan 2013 around Rs.2000 + which i am supposed to get Rs.400+ for 399 unlimited plan. I went to aircell store at valechary on jan 16 for the closure of the account and thy refused to take the request saying I have to wait for next bill to get wrong bill amount reverted. I have risen three complains and i don’t see any response to it but instead aircell keep generating bill with additional of rent which I am not using I paid 450 for jan-feb and it was not resoled even after writing to nodel officer. After almost a year, on[protected] i got a leagel message asking for final payment. I made the payment to stop harassment for these people. Here is the mail conversion, From Aircel, Muruganatham 3. S <[protected]@aircel.co.in> Mon, Nov 11, 2013 at 1:48 PM To: "[protected]@GMAIL.COM" <[protected]@gmail.com> Cc: poojacredit <[protected]@gmail.com>, "Madhusudhanan 2. R" <[protected]@aircel.co.in> Dear Mr. Innamal Hassan, Greetings from Aircel. As discussed with you and agreed upon, request you to make the payment of only rs.1200 against your o/s balance of Rs.2386 for your Aircel no. [protected] and the balance amount will be waived off. Treat this mail as confirmation for the same. Thanks& Regards, Muruganantham. S | Officer | CSD | T[protected] | M +91 [protected] Aircel Cellular Limited, No. 769, Spencer Plaza, 5th Floor, Anna Salai, Chennai - 600002 To Aircel, Innam <[protected]@gmail.com> 4:30 PM (18 hours ago) to Muruganatham To aircel Reprentative, Thanks for waving off the disputed amount generated wrongly for voice usage on data card after almost an year. This amout you generated is for period which I never used but kept generating monthly rental because off the dispute. I agreed to pay this to stop harassment from you guys and I feel cheeted. As you said for this I can settle this through consumer forum, will try. When I tried to make the payment this is the error I got, This service is not available for your mobile numbe Please advise, if you are planing to send some one please do provide acknolgemnt also with him. Thanks, Innamul hassan To Aircel After Payment, Innam <[protected]@gmail.com> 10:35 AM (37 minutes ago) to Muruganatham, poojacredit, Madhusudhanan To whom ever concern, Attached is e-receipt for the final payment as request, Please confirm the closure of this account. Thanks and Regards, Innamul Hassan Thank You. Your payment has been successfully received with the following details. Note:Payment will be credited to your AIRCEL account within 2 working days. Transaction Status Success Aircel Transaction ID CH[protected] Click here to print online recipt. Transaction Date & Time 11-Nov-2013 20:24:30 Mobile/Relationship No./Account No. 1-[protected] Amount (Rs.) 1200