[Resolved] Aircel — Activated caller tune in number [protected] unlawfully and deduction of rs. 50/- for the same

Biswanath Chakraborty

from Kolkata, West Bengal

Address:

741235

On 18/09/2016 the company has activated caller tune in my number [protected]. i contacted the customer care executive (mr. amit joarder) regarding this unlawful activation and asked him to deactivate the caller tune which was not at all activated from my end. rs. 50/- was also deducted from my main balance.
Mr. joarder continuously tried to establish that it was done after getting some positive information from my end. when i asked him to produce that evidence, he refused by saying that it was not possible for him.
This is very unfair. i do, hereby, want to submit a complaint on this matter and asking for the deactivation of the caller tune from my number and also asking to refund rs. 50/- to my main balance as it was deducted unlawfully.

Arpita chakraborty

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Oct 31, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2016

Aircel Customer Care's response Dear Biswanath Chakraborty,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 30, 2016

Aircel Customer Care's response Dear Biswanath Chakraborty,

We would like to inform you that Rs.50/- will be reflected in your account soon.Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team