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[Resolved]  Aircel — Activated vas without my acceptance

Address:Kolkata, West Bengal, 700107

Today i have recharge the aircel kolkata no [protected] for 30/- after an hour i have got an message that you have charged rs. 15/- for activation of bollywood buty without any confirmation from my side. i have called aircel customer care executive to solve the problem but they told me i cant refund the balance therefore, i request you to help to refund my amount of rs. 15. thanking you.
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Oct 10, 2016
Complaint marked as Resolved 
Aircel just refunded Rs15/- and a confirmation message.
Aircel customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2016
Aircel Customer Care's response Dear Customer( dharmvirkumar44),

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Date and time of deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Verified Support
Oct 06, 2016
Aircel Customer Care's response Dear Customer( dharmvirkumar44),

We would like to inform that RS 15/- posted to your number on 3rd Oct, 2016 and Bollywood pack also deactivated.

Thanks and Regards

Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

I need call details of my number of last year and this year as well . my numnber is [protected] . please provide me with the details as soon as possible since i have already deleted the call details .its really important for me so it will be great i[censored] can send me all the details . my no. is on so u can contact me
Reply
Aircel Customer Care's response, Oct 5, 2016
Verified Support
Dear Customer(pshah1998),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

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