Aircel — Activating unwanted services and charging without any request. | |
Its been really tough to keep managing and complaining regarding same matters.
I am in roaming and do recharge my Aircel no([protected]) for a sum of 60 or 100.
But as I recharges its been a continuous habit to deduct it for some unwanted services.
And due to it my balance drops to zero and many important calls are not received at my end due to low balance.
Like : On 26th June Friday I was charged a sum of Rs 30 for some service that too unknown.
On Monday 29th June I was charged 15 as renewal charge for Fun TV.
NEVER IN MY LIFE I REMEMBER ACTIVATING IT.
Its really irritating.
As my number has been propagated to various places so cant deactivate it.
And I want to use it smoothly without this type of charges.
I don't make calls using it.
Recharge is only for incoming call.
Please help and take a strict action.
If possible make the activation of these services completely void.As I don't want any services except calling.
I do request for a refund and no such behavior in future.
Was this information helpful? | |
|
Aircel customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Dear Pankaj Agarwal,
Post system check it has been found that your balance Rs 15/- got deducted dated- 29/6/2015 due to Reactivation of VAS FUNTV- TECHZONE, through WAP. Credit of 15/- have been posted in your A/C from and the service have been deactivated our end dated -2/7/2015 .
Regards,
Aircel Customer Care
Post system check it has been found that your balance Rs 15/- got deducted dated- 29/6/2015 due to Reactivation of VAS FUNTV- TECHZONE, through WAP. Credit of 15/- have been posted in your A/C from and the service have been deactivated our end dated -2/7/2015 .
Regards,
Aircel Customer Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in