Aircel — After payment recharge failed | |||
Myself sourav kundu holding an Aircel number [protected]. I recharged RS 197/- 3G data pack on 19th Jan using https://epayment.aircel.com/online-recharge/?gclid=CMqBz_irp8MCFdOUvQodHlQAtw and i have used city bank payment gateway option to make payment on 19th Jan but after successful deduction of payment recharge failed. I got SMS that the amount will be refunded back but it still not happening. Transaction ID ( City bank payment gateway) KOR[protected] Amount : 197 Same thing happened today (22 th JAN ) using bill desk from the same URL. Transaction ID (Bill desk payment gateway) KOR[protected] Amount : 197 Today also payment done and then recharged failed. I do not know what is going on with online recharge. Please take necessary actions to refund my amount (197+197) = 394 to my HDFC bank account. Feel free to ask if you need any other information. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sourav,
We have checked the issue raised by you and found that recharged failed at final state hence the balance deducted from your account however not received the benefit. Refund request has been initiated the same will be refunded to you within 5 working days.
Regards
Aircel Customer Care
We have checked the issue raised by you and found that recharged failed at final state hence the balance deducted from your account however not received the benefit. Refund request has been initiated the same will be refunded to you within 5 working days.
Regards
Aircel Customer Care
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in