[Resolved]  Aircel — Aircel-caller tune charge deduction

Address:Kolkata, West Bengal, 700032

Complaints
1.Charge deduction rs. 35 for caller tune and rs. 15 for dt song charges without my permission, forcely through a sms from aircel . Refund my balance rs. 50
2. Talk with company representitive could not provide
3.Deactivated vas services through vas no. 155223 but still my money not refunded. Please refund my money or i will stop using your services.

Mobile no-[protected]
Was this information helpful?
No (0)
Yes (0)
Apr 27, 2016
Complaint marked as Resolved 
Aircel has refunded the full money to my account in 4-5 working days and disabled the caller tune service.
Aircel customer support has been notified about the posted complaint.
Apr 20, 2016
Updated by Pradipta Mahanti
Date and time of deduction: 3:12 pm and 3:24 pm -19/04/2016
Complaint comments 

Comments

[protected] my sim is block pleas sen me puk no on my new no. [protected]
Sir,
My number is blocked and is asking for puk code please i[censored] can tell me what is my puk code and recover it as soon as possible. I am not able to call someone therefore it is asking for 8 digit puk code please send that puk code to my email address [protected]@gmail.com and recover my aircel number as soon as possible
Thank u!!!
Dear Pradipta Mahanti,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Anshu(Anshu200),

We regret for the inconvenience caused. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Kindly share the following information to confirm your identity:

Aircel No:
Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Pradipta Mahanti,

Thank you for reaching us at Social Care.

This is to inform you that the deducted amount has been added back to you account on 22/4/2016. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear Aircel Social care,

Only Rs 20 has been added to my account . What about the rest 30? Please try to refund the whole amount. Thank you in advance.
Full money is refunded. Thank you for your service.
Dear Pradipta Mahanti,

Thanks for your valuable feedback. At Aircel India, customer satisfaction has always been our priority.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information