Aircel — AIRCEL MISLEADS & RIP OFF‏

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Mumbai City, Maharashtra

THE MENTIONED BELOW IS THE COMUNICATION BETWEEN ME AND AIRCEL SINCE 31/12/2014. Aircel has hired in their appellate / nodal dept. who try to be over smart. According to them they are always right and customer is always wrong. I reminded them on 28/02/2015 about the complaint raised on 31/12/2014 that has not been completely addressed. On 28/02/2015 around 1pm I received a call from [protected] by their rep named Ravikant who mentioned about compensation and the revert I received by the appellate on 28/02/2015 completely contradicts. I would request this FORUM to help me to get this resolved. ________________________________________________________________________________...⇄ aircelsocialmedia To me Feb 28 at 6:47 PM Dear Farhan Qazi, Kindly bear us with some more time as we'll be arranging a satisfying call back soon. Regards Aircel social care team _____________________ ________________________________________ From: Farhan Qazi [[protected]@yahoo.com] Sent: 28 February 2015 15:24 To: Appellate mumbai Subject: Fw: Aircel number[protected]. Hi, Please revert with valid facts. Thanks for being so unorganized. "Lets take this legally now" Awaiting your revert for below mentioned concern. Thanks & Regards, Farhan Qazi +91 [protected] On Saturday, February 28, 2015 3:09 PM, Farhan Qazi <[protected]@yahoo.com> wrote: Hi, Again you fooling & cheating, I dispute the complete chages of Rs./-300 and exceed of data in the month of Dec noway I could exceed 1Gb. Ravikant first offered me the waiver of Rs./-300 + Rs/-39 for the same inconvviency. The he was very defensive said he would justify it by getting me the details then he hung up. If thats the case why was this not stated in the mail sent by you on January 2, 2015. Prove those charges and send me the details for which I am asking since 31/12/2015. Thanks & Regards, Farhan Qazi +91 [protected] On Saturday, February 28, 2015 2:46 PM, Mumbai - Appellate(E) <appellate.[protected]@aircel.co.in> wrote: Dear Customer. Thank you for writing to Aircel. This is in reference to your e-mail dated 28th Feb 2015. As per your conversation with our executive Mr. Ravikant, we would like to update you that the PORT IN benefits had been added on your Aircel account[protected] which is effective from 16th Dec 2014. Further, we would like to update you that the talk time benefits which has been offered (Rs 40 + Rs 20 + Rs 20 + Rs 40) on your Aircel account will get credited on monthly basis with minimum recharge of Rs 50/- or above even we would like to update you that the 2G data benefits (1GB + 1GB + 1GB) is active on your Aircel account which is valid for 3 months (1GB every month on minimum recharge of Rs 50/- or above). However, as per your charges dispute of Rs 300/- we would like to update you that the charges has been rightly levied on your above mentioned Aircel number as per data usage done @10p/10kb post consumption of 1GB free data in the month of Dec 2014 even we have already informed you to check your used data by dialing *126*3# at the time of activation. Moreover, we would like to confirm you that there is an Auto renewal service of Rs 39/- (STD rate cutter pack) which was activated by dialing *121*039# from you end on 26th Jan 2015 post which the same services has been renewed on 23rd Feb 2015 (Pack validity 28 days). Note:- As per your request we have deactivated auto renewal service against rate cutter pack of Rs 39/-. Trust the above is to your satisfaction. Best Regards Shailesh Anant Mahadik | Appellate Officer – Aircel Mumbai | F +[protected] | M +[protected] | Website: www.aircel.com<http://www.aircel.com/> Aircel Limited, Opus Centre, 47, Central Road, Opp. Tunga Paradise, M.I.D.C., Andheri (E), Mumbai – 400093. [protected] Original Message[protected] From: Farhan Qazi Sent: Saturday, February 28, 2015 11:32:38 AM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi To: [protected]@trai.gov.in<mailto:[protected]@trai.gov.in> Subject: Fw: AIRCEL MISLEADS & RIP OFF‏ Hi, Awaiting your revert for below mentioned concern. Thanks & Regards, Farhan Qazi +91 [protected] On Saturday, February 21, 2015 1:00 PM, Farhan Qazi <[protected]@yahoo.com<mailto:[protected]@yahoo.com>&gt...⇄ wrote: Hi, The forward is the dispute regarding my AIRCEL# [protected]. The Appellate Officer didn't bother to read the complete concern & the mail dated 3rd January, 2015. is not yet addressed. The customer service is never helpful & the Appellate Officer is worst This is completely customers exploitation and a rip off. Nothing is fixed yet & no resolution yet... Hope this concerned would be addressed & resolved. Regard, Farhan Qazi +91 [protected] On Saturday, January 3, 2015 5:19 PM, Farhan Qazi <[protected]@yahoo.com<mailto:[protected]@yahoo.com>&gt...⇄ wrote: hi, You fooling the customers the way you want Please go through my complaint again, understand it and then reply. Yet not resolved. Regards, Farhan Qazi On Friday, January 2, 2015 2:45 PM, Mumbai - Appellate(E) <appellate.[protected]@aircel.co.in<mailto:appellate.[protected]@aircel.co.in>> wrote: Dear Customer. Thank you for writing to Aircel. This is in reference to your e-mail dated 31st Dec 2014. We wish to inform you that on account of blackout days on 31st Dec'14 and 1st Jan'15 no rate cutter and roaming pack benefits would be applicable, we have already intimated you prior via SMS. Further, we would like to update you that the debited amount of Rs 5/- against Miss Call Alert service has been credited as talk time balance on your Aircel account[protected], even service pack deactivated. Furthermore we apologize for the inconvenience you have faced while transacting with our customer care executives. We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels. Your feedback regarding our executive has been shared with the respective team, and we will certainly work on the feedback given. Assuring you the best of services. Trust the above is to your satisfaction. Best Regards Shailesh Anant Mahadik | Appellate Officer – Aircel Mumbai | F +[protected] | M +[protected] | Website: www.aircel.com<http://www.aircel.com/> Aircel Limited, Opus Centre, 47, Central Road, Opp. Tunga Paradise, M.I.D.C., Andheri (E), Mumbai – 400093. [protected] Original Message[protected] From: [protected]@yahoo.com<mailto:[protected]@yahoo.com> Received: 12/31/2014 10:27 PM To: Mumbai - Appellate(E) Cc: 1909.mumbai (E); [protected]@aircel.co.in<mailto:[protected]@aircel.co.in> Subject: RIP OFF & MISLEADING BY AIRCEL ON [protected] Hi, I recently ported my number to Aircel # [protected] on 16/12/2014, post which I recharged for Rs.300. There is no clue where my credit is getting used. I called customer care# on 121 & 198 but the representatives are useless there. They don't address any of the customers concerns and they straight away hung up. On 31/12/2014 at 9:08 pm, I called 198 & I reached Kamlesh to check where my credit is going he was also useless & unprofessional who said my tariff plan is not applicable on 31st DEC & 1st Jan, the representative was having debate & argument with me without justifying anything about the credit. He refused for complaint number as well. After insisting several time he then gave me complaint # 1-[protected]. Without explaining any thing he hung up. If tariff plan is not applicable calls for on 31st DEC & 1st Jan, why its not been intimated and notified to me? According to my understanding its only for SMS and that's what I have been notified to me. Post my recharge of Rs.300 where most of the credit has been used up despite of having 1Gb data for free, Missed call alerts getting activated automatically & many more issues. This is COMPLETELY RIP OFF & MISLEADING BY AIRCEL. If AIRCEL DOESN'T KNOW TO VALUE CUSTOMERS LET THEM KNOW ABOUT IT, WILL STOP USING THE SERVICES. Get It checked with the number of calls I have made to the customer care and Revert. Hope it get resolved at this level itself. Regards, Farhan Qazi Cell# [protected]. ________________________________