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Aircel

Aircel — Aircel new connection not activated even after 2 weeks

Address:Chennai, Tamil Nadu, 600019

It is with a deep regret and hurt that i have to make a complain like this, that how stressful and annoying it has become for me for activating a new connection from aircel.

The number [protected], i had bought from the retailer on 28th may which got finally verified with my given identifications on 7th june after calling 59059.

Till date whenever i am trying to check my balance or anything from *125#, i am getting 'unknown application'.

Whenever i am trying to call any number, i am hearing 'your mobile number has been verified'.

Earlier i thought that may be after verification, my balance was zero, so i had recharged for rs.30 in between, but i am still suffering from the above problems.

Can there be a solution to this problem, or going for a new connection from aircel is a mistake and a waste of money i have committed.
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Comments

Hi,

My alternate number is - [protected].

Expecting a resolutions ASAP.

Regards,
Rukmani
Reply
Hi,
I am thankful, that finally my Aircel number started working from tonight.
But can you please clarify, what has happened to my RS. 30 Recharge amount..

Regards,
Rukmani
Reply
Dear Customer(Rukmani15),

Thanks for your valuable feedback. We will get back to you with an appropriate resolution for this issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply
Hi,

It has been more than a week, since i have complained regarding the resolution for my issue.
May i have the latest update with it done so far.

Regards,
Rukmani
Reply
Dear Customer(Rukmani15),

We understand the inconvenience being faced by you, our team needs some more time. We shall contact you shortly.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply
Hi,
Can you please provide me the recharge amount details. I have not got any RC30 amount recharge before my number was activated, and even the balance amount of 78 i received was for my new SIM, First recharge costing Rs 100.

Please help to respond ASAP, and complete my resolution.

Regards,
Rukmani.
Reply
Dear Customer(Rukmani15),

We apologise for the inconvenience caused. We have forwarded your issue to the concerned department.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Dear Customer(Rukmani15),


We have checked and found that Rs. 23.09/- was added to your account on 08.06.2016.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards

Aircel Social Media Team
Reply

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