[Resolved] Aircel — Auto deduction from call balance without any reason

Rohitashva Singh Rathore

from Firozpur Jhirka, Haryana

Address:

Bikaner, Rajasthan, 334001

Hi,

My aircel no. is [protected].

₹45 were deducted from my call balance today in the pretext of a voice call that I did not make and for which no record exists. Last month also, I lost ₹90 from my call balance, despite not having subscribed to any VAS. I want to know the reason why the said amount was deducted from my call balance.

This is very unethical on part of Aircel to cheat their customers.

Kindly see that I get an immediate refund of ₹45 and ₹90 in my call balance, and no amount gets deducted in future, for otherwise I will habe to approach consumer court.

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Oct 2, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Aircel Customer Care's response Dear Rohitashva Singh Rathore,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction of 49 and 90 rs:

Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aug 29, 2016

Updated by Rohitashva Singh Rathore Hi,

₹ 45 were deducted on August 27, 2016 in evening. I did not recieve any SMS, but a amount deduction notified on screen which stated that I lost ₹45 for a 60 sec call (which I did not make and no record for it exists). I use the said aircel sim with a basic Nokia 130 phone and hence I couldnt take any screenshot.

Last month I lost ₹90 for the same reason but I did not register any complaint that time.

If aircel technical team does a background check on my call balance history, it will get to know of the ₹45 amount that was deducted on August 27 2016.

Kindly let me know exactly why I incurred losses of ₹45 and ₹90 in two months and is there any value added service for which I am being unnecessary charged? Aircel would do me a big favour by refunding ₹45 and ₹90.

Aug 29, 2016

Updated by Rohitashva Singh Rathore Is there a way to access details of last 5 charges incurred on Aircel prepaid number?

Verified Support

Sep 01, 2016

Aircel Customer Care's response Dear Rohitashva Singh Rathore,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Comments

Rohitashva Singh Rathore

from Firozpur Jhirka, Haryana

I have just begun the process of porting my number to Airtel. I have had enough of Aircel.

I would like to tell everybody through this public forum that dont ever go for Aircel. They are the worst mobile tele company of India. They'll deduct money from if you keep positive call balance, no matter what. Be warned everyone.

Aircel Customer Care's response, Sep 1, 2016

Verified Support

Dear Rohitashva Singh Rathore,

We are working upon your issue and will get back to you with an appropriate resolution.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team