[Resolved]  Aircel — Auto subscriptio to VAS

Address:East Khasi Hills, Meghalaya

Sir My name is dharmvir kumar, i am a customer of aircel mobile service provider.I have provided aircel Number [protected]. I use this number in mibile with internet connectio, whenever i go on online inernet connection i get a messege 'Thanks for using Aircel Service' and subscribed aircel service and charge rupees100. So i request you please solve this problem at earliest. Thanking you.
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Oct 2, 2016
Complaint marked as Resolved 
Aircel customer care executive has called me and asked how the amount was deducted. I have describe then after he refunded the deducted amount. Thank you Consumer Forum.
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Kumar,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Hi Kumar,

Our team called on 14/04/2015 at 3:55pm and informed you that as per
system validation Rs. 99 was deducted from [protected] for activating
VALPACKS from SHEMAROO through WAP on 12/04/2015 at 14:48:44 with
consent ID: NA and service deactivation not required as it is onetime
activation service. Kindly note these links through which the download
had happened are 3rd party campaigns that are embedded in the Web Pages
that you had visited and had clicked on such links, hence charged a
one time download fee for the content. Kindly take caution while browsing
as to avoid clicking on such links to avoid unwanted deductions in
future and avoid opening internet directly from a link if received
through SMS. As service gesture and in our efforts to live up to
your’s expectations we will be crediting the total amount of
the above said charges to your main account within the next 24 hrs.

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