[Resolved] Aircel — balance deducted and customer care didn't respond well

vivekranjan1989

from Gurgaon, Haryana

Address:

New Delhi, Delhi

MY MOBILE NO. IS [protected] FEW DAYS BEFOR I REACHARGED WITH 158 AND ON YOUR WEBSITS ITS GIVEN THAT 133 MINS AND 1 GB 2G UNLIMITED DATA WILL GIVE GIVEN...AND CUSTOMER CARE IS TELLING THE DIFFERENT PLAN...DUE TO THIS TODAY (30/09/2014) MY 40 RS AMOUNT HAS BEEN DEDUCTED AND MY NET PACK IS ALSO DEACTIVATED... PLEASE TRY TO RESOLVE MY PROBLEMS...AND YOUR CUSTOMER CARE IS NOT GIVING ME GOOD RESPONSE...I NEED MY SOLUION AS SOON AS IT POSSIBLE..BEACAUSE. RIGHT NOW I DON'T HAVE BALANCE AND DATA PACKS...DUE TO THIS I AM GETTING MANY PROBLEM...DUE TO INTERNET CONNECTIVITY AM LOOSING LOTS OF IMPORTANT MAILS AND MESSAGES...

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Aug 14, 2020

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Vivek,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

vivekranjan1989

from Gurgaon, Haryana

AIRCEL IS BIG CHEATER...THEY ONLY HAVE EXCUSES NOTHING ELSE...NOW THEY ARE TELLING ME THAT ITS YOUR FAULT.
ONE THING IS CLEAR FROM THEM THAT ANY HOW JUST CHEAT THEM..AND EARN SOME MONEY..IF YOU REALLY CARE FOR CUSTOMER...THEN YOU SHOULD REFUND THEIR AMOUNT, ...BUT HOW CAN THEY RETURN THEY KNOW ONLY HOW TO LOOT...AND THIS MY LAST MAIL IF MY PROBLEM IS NOT SHORT OUT TODAY ITSELF..THEN AM MOVING TO LEGAL PROCEDURE...SERIOUSLY...

THANKS

VIVEK