[Resolved] Aircel — Balance deduction aircel

kumarrakesh020

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302015

Hi,
My name is Rakesh Sahu, and the mobile no is [protected]. i have a aircel network since 2014.

most of times, when i recharge my mobile aircel deduct balance from recharge balance and activate the unusal services. i also requested DND service but aircel activate unusal services without my permission. when i go for customer care they didn't respond well.

yesterday, i recharge my mobile no [protected] with 50 rs, aircel deduct 35.00 rs in the name of renew of dialor tone, and other 2rs deducted and 1rs also deducted in the name of other services .
i call customer care two times but they didn't reply well, not register my complain .

Please provide me following solution
1. activate dnd on this number i don't want any call any other services on my aircel number in future
2. refund my balance..

thanx

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Jan 8, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

Aircel Customer Care's response Dear kumarrakesh020,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Dec 06, 2016

Aircel Customer Care's response Dear kumarrakesh020,

We would like to inform you that the waiver of Rs.35 for CRBT has been posted in your account and the number has been processed for DND activation.

Warm Regards,
Aircel Social Media Team

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Comments

bn.rana80

from Mumbai, Maharashtra

Dear Concern,
I have recharge online rs69 i checked and it says Rs 69 tolktime and 1 lakh sec Local aircel to aircel sec free. But benifit not received i came to know when i call and my amount is deducted rs 23. Please credit the balance sec and my deducted amount.

Aircel Customer Care's response, Dec 6, 2016

Verified Support

Dear bn.rana80,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:

Date of offer message received:

Recharge Date:

Transaction ID:

Date & Time of deduction:

Amount Deducted:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this

matter.

Thanks and Regards

Aircel Social Media Team