Aircel — Balance deduction and providing wrong information | |||
From the last few months aircel company activated vas service on my aircel prepaid mobile number ([protected]). I have got huge sms on my mobile and a huge balance is deducted from my mobile number ([protected]). But when i ask for any vas service on the vas deactivation number (155223) it did not respond anything. Since last 3 days i have been trying to contact with customer complaint number (198) but they always treated me wrong or provide me false information. Their service is too much bad, and they did not cooperate with my complaint. They harassing me by their negligence. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear S Malick,
As per system Validation, it was found that amount of INR 15 deducted for CONTCRIC service on[protected] to[protected].
You are eligible for waiver of INR 15 for CONTCRIC service hence INR 15 have been posted in your account on[protected]….Raju das & As per system Validation, it was found that amount of INR 65 deducted for CONTCRIC service on[protected] to[protected].you are not eligible for a waiver of INR 65 for CONTCRIC service due to your complain about waiver beyond 96 hrs of deduction.
As a good will gesture, INR 65 posted to your account.
Thanks and Regards
Aircel Social Media Team
As per system Validation, it was found that amount of INR 15 deducted for CONTCRIC service on[protected] to[protected].
You are eligible for waiver of INR 15 for CONTCRIC service hence INR 15 have been posted in your account on[protected]….Raju das & As per system Validation, it was found that amount of INR 65 deducted for CONTCRIC service on[protected] to[protected].you are not eligible for a waiver of INR 65 for CONTCRIC service due to your complain about waiver beyond 96 hrs of deduction.
As a good will gesture, INR 65 posted to your account.
Thanks and Regards
Aircel Social Media Team
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We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:
Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team