[Resolved] Aircel — Balance Deduction and unable to check while deducting for last 3 days | |||
Dear Sir, I have recharge my account with MRP 209 and got 260 DA TT blance and I have asked customer care, about how to check balance but no further assistance was provided nor I have received any sms related to check those balance, and so later I contacted Aircel store they told to check your balance with *128# and I was helpless..by the time my SMS power recharge has been expired. and no intimation was given for that . and so it was deducting from TT balance, without my knowledge because it was not showing anything with related to my account balance. within 5 days my balance was ZERO . And so when I contacted customer care they firstly told that sorry for that but we can't help and can't refund your balance..and later blaming me that I have received a sms how to check balance..I never thought you guys ll lie on such things, they didn't one before and have Sent me while I was talking with one of the senior executive. I m really unsatisfied with such services. no retailer have a proper chart of your company plan. you guys never update me when my 299 or sms or internet service gets expire.You just cheated my trust my number is [protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 14 Comments | |||
Comments
Dear Aaditya,
As per our system records, it has been found that you recharged with 209/- on 07/10/2014 19:04 and have received all the benefits of 260/- free talk time and 260 MB data . You have already utilised this free talk time and his data balance is about 201.32 MB which will be expired on 11/20/2014, 23:59. Moreover, you can view the free balance by dialing *143*09# from his handset. Hope the resolution offered meets your satisfaction levels too.
We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
As per our system records, it has been found that you recharged with 209/- on 07/10/2014 19:04 and have received all the benefits of 260/- free talk time and 260 MB data . You have already utilised this free talk time and his data balance is about 201.32 MB which will be expired on 11/20/2014, 23:59. Moreover, you can view the free balance by dialing *143*09# from his handset. Hope the resolution offered meets your satisfaction levels too.
We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
Dear Sir,
Sorry to say you but I didn't receive any SMS from your end about my SMS pack Expired, and even didn't got any update or Message after recharging my account with Rs. 209 that how to check balance and neither it was showing anything while when I was messaging, as it was deducting from Rs. 209 without my knowledge. If I recharge with Rs. 209 you guys should update me from where I have to check my balance, previously i got an update date i can check those balance by dialing *128# . As per your system you can check that when I complain about the things your representative has forwarded me the SMS about how to check balance and blamed me that I have received earlier. I know you guys are Expert in Defending yourself, but want to know what's your excuse on this. Your service really make customers disappointed and lose faith in you as a service provider.
Sorry to say you but I didn't receive any SMS from your end about my SMS pack Expired, and even didn't got any update or Message after recharging my account with Rs. 209 that how to check balance and neither it was showing anything while when I was messaging, as it was deducting from Rs. 209 without my knowledge. If I recharge with Rs. 209 you guys should update me from where I have to check my balance, previously i got an update date i can check those balance by dialing *128# . As per your system you can check that when I complain about the things your representative has forwarded me the SMS about how to check balance and blamed me that I have received earlier. I know you guys are Expert in Defending yourself, but want to know what's your excuse on this. Your service really make customers disappointed and lose faith in you as a service provider.
Dear Aircel team,
I m in Karnataka state, I don’t have any activated service. I called many times to aircel customer support but not able to connect from Karnataka. Kindly reuest u to deactivate my all other services because when I do recharge my balance getting deducted witout any mail or message i have check its showing ("there are no activate buckets.") Kindly chek it and do needfull.
Thanks
Praveen kumar garg
Aircel no. [protected]
I m in Karnataka state, I don’t have any activated service. I called many times to aircel customer support but not able to connect from Karnataka. Kindly reuest u to deactivate my all other services because when I do recharge my balance getting deducted witout any mail or message i have check its showing ("there are no activate buckets.") Kindly chek it and do needfull.
Thanks
Praveen kumar garg
Aircel no. [protected]
Dear sir,
Today few minutes back I have got a sms of activating MALL MASTI SERVICE for this Rs35 git deducted. But when I have called your VAS DEACTIVATE number 155223, IVR replied there is no such service activated. Then how Rs 35 got dedicated?
Called CustomeCare, they provide USSD still same info showing. Then how Rs35 got deducted?
Aninda Sarkar
Mob: [protected]
Bolpur, WB
Today few minutes back I have got a sms of activating MALL MASTI SERVICE for this Rs35 git deducted. But when I have called your VAS DEACTIVATE number 155223, IVR replied there is no such service activated. Then how Rs 35 got dedicated?
Called CustomeCare, they provide USSD still same info showing. Then how Rs35 got deducted?
Aninda Sarkar
Mob: [protected]
Bolpur, WB
Dear Aninda Sarkar,
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Hi,
This is Mala Ray. My no is [protected]. I have recharged Rs. 120/- talk time and Rs. 38/- promo in this no on 10th August 2016. Rs. 50/- has been used by me after the recharge. But on 18th August I have no remaining balance which should be Rs. 70/-. But I have not used any net usage or any other facilities. But why the balance has been deducted? How I receive my unused balance?
This is Mala Ray. My no is [protected]. I have recharged Rs. 120/- talk time and Rs. 38/- promo in this no on 10th August 2016. Rs. 50/- has been used by me after the recharge. But on 18th August I have no remaining balance which should be Rs. 70/-. But I have not used any net usage or any other facilities. But why the balance has been deducted? How I receive my unused balance?
Aircel Customer Care's response, Aug 19, 2016
Verified Support
Dear Suhana_sohini,
We are forwarding your issue to the team. Meanwhile please share the below mention detail:
Any message received upon deduction:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We are forwarding your issue to the team. Meanwhile please share the below mention detail:
Any message received upon deduction:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Aug 25, 2016
Verified Support
Dear Suhana sohini,
As per our record, you recharged with RC-61 on 09-07-2016 at 20:48 (benefit:-Local A2A @1.2p/2sec, A2O @1.2p/2sec & STD Standard Rate 70 Days ( 1st 60 Sec 1.2p/sec of the Day) + 100 MB 3G data (validity - 30 days) + 20 mins per Day Local A2A minute free between 00:00 am – 6:00 am validity - 30 days). and customer also recharge with RC-38 on 10-08-2016 at 23:32 (benefit:-All local calls @ 1.2p / 2sec for 28 days). As per record, your balance got deducted Rs.70.20, before balance Rs.70.29 and After balance Rs.0.09. for using GPRS in 2G/3G connectivity(usage 4.5702 MB ), on 8/18/2016 at 8:05:47 AM to 8/18/2016 at 9:13:53 AM, on that times GPRS PACK & GPRS balance was not available in your number that's why balance charged from main account. So charging found correct & you are not eligible for waiver.
Warm Regards,
Aircel Social Media Team
As per our record, you recharged with RC-61 on 09-07-2016 at 20:48 (benefit:-Local A2A @1.2p/2sec, A2O @1.2p/2sec & STD Standard Rate 70 Days ( 1st 60 Sec 1.2p/sec of the Day) + 100 MB 3G data (validity - 30 days) + 20 mins per Day Local A2A minute free between 00:00 am – 6:00 am validity - 30 days). and customer also recharge with RC-38 on 10-08-2016 at 23:32 (benefit:-All local calls @ 1.2p / 2sec for 28 days). As per record, your balance got deducted Rs.70.20, before balance Rs.70.29 and After balance Rs.0.09. for using GPRS in 2G/3G connectivity(usage 4.5702 MB ), on 8/18/2016 at 8:05:47 AM to 8/18/2016 at 9:13:53 AM, on that times GPRS PACK & GPRS balance was not available in your number that's why balance charged from main account. So charging found correct & you are not eligible for waiver.
Warm Regards,
Aircel Social Media Team
Dear Sir/Madam, I recharged my aircel sim with rs 160. I had total amount rs 185 in my account, I didn't use it much, yet it got over in just a day. I want to know how it got deducted without any prior notifications and the whole system is very opaque. Kindly help me. Thank you.
Aircel Customer Care's response, Oct 3, 2016
Verified Support
Dear Customer(madhusmita Brahma),
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Am manimegalai..my num is [protected]..I didn't active aircel talkies..but my balance of rs 30 deducted every month.. Refund my balance of rs 30 immediately
Aircel Customer Care's response, Mar 29, 2017
Verified Support
Aircel Customer Care's response, Apr 12, 2017
Verified Support
Dear mani renu,
We would like to inform you that the VAS service TALKMNTH has deactivated, and the amount of Rs 30/- refunded to your account.
Warm Regards,
Aircel Social Media Team
We would like to inform you that the VAS service TALKMNTH has deactivated, and the amount of Rs 30/- refunded to your account.
Warm Regards,
Aircel Social Media Team
How to check the last three deductions on aircel? for a few days i have noticed that there is a constant deduction in my balance which cant be tracking and is deducted without usage.There should be some transparency in your deduction procedure so that the customers may also know & doesnt feel cheated.
My aircel number-[protected]
My aircel number-[protected]
Aircel Customer Care's response, Jun 9, 2017
Verified Support
Dear Customer(GhoshM),
We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:
Date & Time of deduction:
Amount:
Any message received upon deduction:
Warm Regards,
Aircel Social Media Team
We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:
Date & Time of deduction:
Amount:
Any message received upon deduction:
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jun 12, 2017
Verified Support
Dear Customer(GhoshM),
We would like to inform you that as per our record, your balance got deducted of Rs.22.35+30.00 (before balance Rs.22.35 & after balance Rs.0.00)(before balance Rs.30.00 & after balance Rs.0.00) for using GPRS in 3G on 6/4/2017 at 12:02:06 AM to 6/4/2017 at 12:10:33 AM, usage 3.4059 MB (as per default charges 15paise/10KB ), on that time GPRS pack & GPRS balance was not available in your account that's why balance charged from main account. So, charging found are correct.
Warm Regards,
Aircel Social Media Team
We would like to inform you that as per our record, your balance got deducted of Rs.22.35+30.00 (before balance Rs.22.35 & after balance Rs.0.00)(before balance Rs.30.00 & after balance Rs.0.00) for using GPRS in 3G on 6/4/2017 at 12:02:06 AM to 6/4/2017 at 12:10:33 AM, usage 3.4059 MB (as per default charges 15paise/10KB ), on that time GPRS pack & GPRS balance was not available in your account that's why balance charged from main account. So, charging found are correct.
Warm Regards,
Aircel Social Media Team
Hii
Hi I have required my other no details as deducted amount from this no.[protected] know I required last 10 days recharge and deduction step by step.
Aircel Customer Care's response, Sep 6, 2017
Verified Support
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10590
Pending
1906
Resolved
5247
View all 10590 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in