Aircel — Balance deduction even after activated roaming pack.

Dear Customer( karishakj )

We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date of deduction
Network Selection:
Amount deduction:
Aircel no.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Date of deduction: From 1st of May
Network Selection: Aircel
Amount deduction: More than 50 rupees
Aircel no.: [protected]

I've activated roaming pack of Rs.18 which have unlimited free incoming calls in Bihar and UP, but my balance is getting deducted on receiving calls. And my pack is going to be expired on 11th of May'16. And I too have selected aircel network manually.

Dear Customer(karishakj),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Customer(karishakj),

We regret the inconvenience caused to you. Kindly share the roaming pack recharge date so we can check accordingly.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

I don't know the exact date of recharge, but I've checked the date of expiry on *133#, and today is the last day of my pack. And what are you all going to check? You going to refund my money? Totally unsatisfied with aircel, and customer care executives, as I was calling them since the first day of deduction but they didn't helped me, even they always disconnect my call without asking me. Totally unmannered behavior.

Dear Customer(karishakj),

We are working upon your issue and will get back to you with an appropriate resolution.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Customer(karishakj),

We regret the inconvenience caused to you. We would like to inform you that we have checked from 10th March 2016 to 17th May 2016 but there is no roaming recharge found, please share the roaming recharge mode and amount so we can check accordingly.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in