Aircel — balance deduction from main balance

jaita karamakar

Address:

Murshidabad, West Bengal

am jaita karmakar my no. Is [protected] yesterday I was having 10 balance and I only use to call one no only for 2 rs only but today i am having 0rs in main ac balance what is this ur service is very poor when ever i suppose to contact to ur customer care 198 no they dont reply of it they dont recieves the call and the automatic answer machine says they are right now busy and cuts thr call plz refund back my main ac balance as soon as possible.. Other wise i will file a complain to TRAI...

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi jaita

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear jaita,

Post system check we have found that you have
taken a loan of Rs.10 on dated 30.04.2015 which got adjusted on dated
01.05.2015 hence balance of main account gone ZERO. There was no wrong
balance deduction found against your number.

Regards
Aircel Customer Care