Aircel — Balance deduction of INR 57/- from my prepaid balance | |||
Hi, Date of incident-29/06/15 Mob no- [protected] Full Description- I have registered complaint with Aircel via service request number Sr1-[protected] regarding deduction of Rs 57/- from my prepaid balance dated 29/06/2015 on my mobile number-[protected]. On 30/06/2015 i got a message from Aircel that the issue has been resolved, but they did not refund the amount and i am confused on what basis they had closed the complaint without providing the resolution. After several attempts to contact the customer helpline they are disconnecting the call and i have also tried to contact them through Facebook but same is the case here they are saying the issue has been resolved but the fact is i have not got the refund till date. Desirable resolution- Refund of Rs 57/- in my prepaid balance. Regards, Abhishek kumar Singh [protected] / [protected] Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Abhishek1991,
As per our system records, amount is credited back to your account and vas service is already deactivated. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
As per our system records, amount is credited back to your account and vas service is already deactivated. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in