Aircel — Balance detected for many times without requesting any services

Address:560064

Very worst experience I am facing with my aircel prepaid account. Keep balance is detected for activation of some services. Nowhere I had requested for activation. Last month called customer care and enquirer about this. They told it activated thru tele caller. He said that the service will be deactivated and the amount will be credited back. But still didn't get.

Now roaming service automatically got activated. The worst thing is that I am already in some roaming plan (recharged 135).

Fast 3 days I am trying to reach Aircel Bangalore customer care (around 9AM, 10AM, 12AM, 4PM, 9PM). Unable to connect to customer care. It says, will be transfer to customer service representative. But after sometime it says experiencing too heavy traffic and all our customer service representatives are busy. And then the call will be disconnected.

Almost 6 service activated without any notice and request.

I request some should seriously look into this issue.

Many of illiterate people are loosing their money and they don't even notice this.

Too many times I sent "HELP" to 121 as required, no response.

Mobile No: [protected]

I hope and requesting someone from aircel please reach me and solve my issues.
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Aircel customer support has been notified about the posted complaint.
Nov 27, 2015
Updated by Mohanasundar N
This is history of VAS I found in aircel app. I gave complaint regarding the service shown in image long back. Services are deactivated from Aircel customer care. But amount not credited.

Regarding the recent one (26 for Romming back), I got SMS, I had deleted it.

Please check the screenshot.

Complaint comments 

Comments

Dear Mohanasundar N,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team
Screenshot of VAS activated.

Dear Mohanasundar N,

We would like to inform you that we have checked and deactivated auto renewal of Rs.26/- pack from your number as one time goodwill gesture waiver posted for Rs.26/-.

Regards,
Aircel Social Care Team

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