[Resolved]  Aircel — Bill Charges

Address:Chennai, Tamil Nadu

My name is Raveendran from Wipro Technologies, Chennai. I just become Aircel customer 6 months ago from Wipro Corporate Store within Wipro Campus. I will explain my detailed issue step by step, hope you will have time to go through and understand my serious concern here with Aircel Service. My Mobile Number is [protected]. Plan : 149 . Corporate plan and I have just told that I will be having 500 MB Free 2G Data Alone. Note: I never asked for 3G enable for my connection. I received an sms last April 28 where my call limit has been exceeded and my outgoing stopped. So I made two payments Rs 770 and Rs 800 to continue with my outgoing calls. But unfortunately my outgoing has not be activated after several number of phone calls to customer service for four days. (almost a week). Then I spoke to Wipro Aircel Contact Mr. Muthu after which I got enabled for outgoing just for an day. After which it got disconnected again. There were several discussions with customer care and with my Wipro Contact Muthu but I have not been enabled with outgoing facility since April 28 till the month of bill generation on May. I received the following SMS from Aircel with regards to my unbilled amount though I am not using outgoing facility. The above SMS is on 1st May where I have outstanding of -862. The above sms is on 2nd May. The above SMS which I received on 6th May, where my outstanding amount is -862? But my unbilled amount is 8000+? My mobile number has been deactivated (both incoming and outgoing). After several calls and mails, I came to know that my bill amount is 9000 + to be paid since I used internet facility. I am completely not aware that I will be charged more than my limit for my usage of internet. I was under clear impression that my internet connectivity will be disconnected after reaching of 500 MB limit of 2G itself. I never asked for 3G but I understood that amount has been charged with 3G charges which itself not right way. I called up numerous times to Customer care representatives with all frustration and sending emails to corporate but not use where I have not given any solution for waive off the charges. Also I visited to Chennai Customer service located at Spenser Plaza and spent around 2 hours for this alone but I just told that they cannot do anything and asked me to send mail to you.  Not aware that my limit will be exceeded for internet usage (where my limit should not go beyond 800 ) as like you disconnect voice service if it goes beyond limit usage.  Was not told that I will be charged for internet usage if I use more than 500 MB  I didn’t asked for 3G but this has been enabled automatically.  When I don’t use mobile for calls, how the internet facility worked, In my understanding I have never used internet facility. Despite so many mails (mails attached), I did not get itemised bill till now.  Customer should be informed about the internet plans which so many are available if I am using more than the plan which I have.(which did not happened). In Airtel, they will call and inform the customer that your usage is nearing.  As a normal customer, how will I know that my limit of Rs 800 will not be considered for Internet usage?  There are so many Internet plans available which I would have just paid the rental rather than 1000 Rs Internet which is my beyond expense. 
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Aug 14, 2020
Complaint marked as Resolved 
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