[Resolved]  Aircel — Call cost regarding

Address:Chennai, Tamil Nadu
Website:www.aircel.com

S ir, since october 2016 there are three times very huge amount like rs.130, rs.120, rs.100 recovered from my prepaid aircel mobile account no.[protected] showing single call cost, data usage etc., hence i request your goodself to verify the above and send details of each call cost, incoming and out going details ofsep, 2016, oct2016, andnovember2016 thanking you k.S.Gunalan emailid; [protected]@gmail.Com mob no; [protected]
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Jan 16, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2016
Aircel Customer Care's response
Dear k.s.Gunalan,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Verified Support
Nov 29, 2016
Aircel Customer Care's response
Dear Customer(vp30398),

We have checked your account details and found that your number has been barred under sim lost barring.

Thanks and Regards
Aircel Social Media Team
Verified Support
Dec 16, 2016
Aircel Customer Care's response
Dear Govind 1989,

We would like to inform you that no transaction was done on the date mentioned by you.

Thanks and Regards

Aircel Social Media Team
Complaint comments 

Comments

I recharged my Mobile number [protected] with Rs. 38 but not successful and the same amount deducted from my bank account and not returned till date.

Txn ID[protected]
Date. 22.11.2016

Aircel Customer Care's response, Nov 29, 2016
Verified Support
Dear Govind 1989,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Dear Sir /Madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awating to hear from you.

Thanking you,
Aircel Customer Care's response, Nov 29, 2016
Verified Support
Dear Customer(vp30398),

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):

Date of Birth:

Complete Address:

You can also visit your nearest Aircel store for the same.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel — New fraud by Aircel

Aircel has started a system of frauding people by giving missed calls from random ISD numbers, which when dialled mistakenly deducts balance immediately, the said number doesn't even ring and they deduct around all your balance.

Aircel has got a bunch of most inappropriate customer service who are not even well behaved. Good Bye Aircel.. It's time to switch this network.
Aircel Customer Care's response, Nov 29, 2016
Verified Support
Dear Nilabja Bhattacharya,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Date & Time of deduction:

Amount Deducted:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

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