Aircel — Call received from collection

Address:Tirupur, Tamil Nadu

Dear Sir, We were Aircel customer. Now we changed our network to other service provider. As our cug scheme one un used mobile missed in the payments. We did not get any calls or reminder from them before . Today Sunday received a call from collection team asked to make payment within 1 hr or they will fine case and we will need to pay Rs 25000/-. I agreed to make payment but requested time until Monday morning, as I received just now. But he said not possible, if don't pay now u need face problem, and u will need to go court leaving ur wife and kids in road. What words these are . Am very upset. And also he used abuse words. Received call from [protected]. I need to clear answer for this, i want to file case against them,
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Hi Muthutirupur

We are sorry for the experience you had. Please share your concern with
your complaint number and contact details at
[protected]@aircel.co.in to help you.
Dear Sir,


Thanks for ack my msg. Please kindly note first of all we never got any pre initimation for the payment pending. We received call on Sunday afternoon and asking to make the payment within 2 hrs. I was out with family for personal work. I said in the initial itself I will make payment within 24 hrs or pls give time until Monday morning. But denied. Why?. Is this the right way to collect the money?. I very upset. I stopped my family work and came to office and made the payment. My family is very upset. I need a clear explaination why you are calling and sunday and asking us to make the payment on sunday itself?. And he said if i don't make payment the case will be filled and need to walk many times to court to make the payment that charge will be Rs 25, 000/-. And also my family will be standing in street. Think. make payment that's all. The way he talk, I never expected from a mutlinational company. This is the way to treat the customer. Why you are having such a collection team. I want to know the answer, is this your company direct people or 3rd party?.

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