[Resolved]  Aircel Cellular Ltd Chennai — Main account money wrongly deducted

Address:

Chennai, Tamil Nadu

This is to inform you I have recharged 2g data plan on 23rd Aug with Rs.155 for 150MB (28 days validity) & 150rs talk time free. By the time outstanding main balance was around 182 rs.

On Monday 25th Aug morning when I checked my main balance it shows Rs11.80 without any reason they have deducted my money around 170rs and I verified my data usage its still have 150 MB in my account.

I approached aircel office near perambur on same day 25th Aug and they advised we have raised ticket – 1-[protected] for technical team observation will fix in 2 days.
On 26th I received message your ticket has been closed, but I see my money has not been credited back I again approached aircel office @perambur they told the money deducted from your main account for data usage.

I showed my outstanding data usage its still 145MB and I asked how can deduct amount in my main balance if it is still 145MB. Then they told we will escalate to respective team & get back your money soon.

But I see no steps has been taken from aircel team I see worst service unnecessarily keeping my money hold, I am bringing this to your notice to fix this issue immediately without any more delay

Thank for your support

My Mobile no – 91-[protected]
Dinesh kumar S