[Resolved]  Aircel — Cheating by deducting amount from A/c

Address:Kolkata, West Bengal

My Aircel no is [protected]. Today morning I got a message from ‘DD-AIRCEL’ saying that ‘Thank you for subscribing to Video Talkies3………………………’. And my account deducted by Rs10 without doing anything. What kind of deduction is this? Is this a new procedure to cheat customer? I want my money back into my account immediately. And in future, to activate any pack first they should get a confirmation from me. Stop cheating the customer. Stop deducting any amount from customer in unfair way. Waiting for a positive solution.
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Oct 21, 2015
Complaint marked as Resolved 
Thanks "http://www.consumercomplaints.in". After listing the problem in your portal Aircel returned the unauthenticated deducted balance to my account.
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi tusharbera,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear tusharbera,

Post system check it has been found that your balance Rs.10/- got deducted dated- 17/9/2015, due to Download of VAS - VEDITALK3- shortformats through WAP. Credit of 10/- has been posted in your A/C from our end dated - 18/9/2015, .

Regards,
Aircel Customer Care

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