[Resolved] Aircel — Complaint against deduction and negative response

Aryan Ray

from New Delhi, Delhi

Address:	110080
Website:	www.aircel.com

I received this mail, read it full and take action quickly

Dear Mr. Mukesh,

Thank you for writing to Aircel.
This is in reference to your e-mail dated on 25/11/2016 regarding balance deduction

We would like retreat you to that, as a onetime goodwill gesture a waiver of Rs16/- has been initiated from our end the same will be credited in your account within 48hrs

Please note your service request # 1-[protected]
Assuring you of our best services.

Warm Regards,
Vikas Arora
Customer Service
Aircel

I have received this mail on 25 th Nov. 2016, but now it's more than 48 hours but still I did not received my claim against wrong deduction..
So please make it quick because it's last time that I m requesting..

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Jan 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2016

Aircel Customer Care's response Dear Aryan Ray,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Amount Deducted:

Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this

matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 30, 2016

Aircel Customer Care's response Dear Aryan Ray,

We would like to inform you that we would like to inform you that Rs.2/- SMS pack was activated on your Aircel number which gives 25 L/N SMS for 1 Day and same has already been deactivated at our end and you can also deactivate this pack from your end by dialing *121*02#.

Furthermore, we wish to inform you that the deducted amount Rs.16/- will be credited back to your account under one-time goodwill service gesture.

Warm Regards,
Aircel Social Media Team