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Aircel — Complaint against recharge of aircel .reg.

I recharged my phone with 135 rupees on 21st August, 2015 and got 150 rupees mobile balance. But after some time all the balance was lost. Then I contacted to customer care but they said to wait for 4 hours as the server was down. When I tried to call them after 4 hours the call was not connecting as they had blocked my number. Then I called them from my another aircel number, they said the same 4 hour thing and blocked my number afterwards. I tried to contact them again on 23rd August, 2015 with my third Aircel number, they again said the same 4hour and server down thing and no complaint was filed. It's been 9 days now, no relevant action has been taken till today and they blocked my numbers as well.
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Aug 31, 2015
Updated by bhagyal I Jagdev Singh recharged my phone no [protected] with 135 rupees on 21st August, 2015 and got 150 rupees mobile balance. But after some time all the balance was lost. Then I contacted to customer care but they said to wait for 4 hours as the server was down. When I tried to call them after 4 hours the call was not connecting as they had blocked my number. Then I called them from my another aircel number, they said the same 4 hour thing and blocked my number afterwards. I tried to contact them again on 23rd August, 2015 with my third Aircel number, they again said the same 4hour and server down thing and no complaint was filed. It's been 9 days now, no relevant action has been taken till today and they blocked my numbers as well
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Comments

Hi bhagyal,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Reply
Thanks bhagyal, for providing us the required details. Please be assured that we working on your problem and we will get in touch with you at the earliest to resolve it.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Dear bhagyal,

We have checked no vas services has been activated on your number.

Regards,
Aircel Social Care Team
Reply

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