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Aircel

Aircel — Customer Care executive and related yo my call charges.

Address:Mumbai City, Maharashtra

My name is Riyaz. 2 days back i called on customer are number for help regarding Call charges on my number. The executive told me it will be resolve Within 24hrs Same commitment i got 4 Days back also. After the call ended With previous executive i am unable to get connected to customer care throDid u have call tab option on whatsapp its free calling to other contacts on whatsapp from my number [protected]. I know what that executive did from his end. My data charges are still charging the same and i got a message that my query is been resolve want to know what is this giving fake promisses to the customer not 1nce i got twice and also the executive cut the phone after attending the call from his end.
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Comments

Hi Riyaz

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Reply
I am still waiting for a resolution or a response regarding my conplaint.
Reply
Dear Riyaz,

Tried calling to you but did not got any response however please note that customer had taken new sim replacement against lost case post which he requested to resume the services. we had resumed the services and tried calling but didn't got any response. with regards to Data charges customer has been charged correctly hence no issue found.
Reply
i did not got any call from your side and if you cacant fix the issue atleast dont lie. Keep ur service with you
Reply

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