[Resolved] Aircel — Data validity fraud

mtajeesh

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600010
Website:	Www.aircel.com

I have recharged my mobile number from aircel website, recharge amount is Rs. 279 for data package. When i use my data my talk value is been deducted. I even called customer support but no proper response. They have put my call on hold. Attached is my screenshot showing my data balance with no data validity. If my talkvalue gets deducted everytime when i use internet on my mobile. What is use of the recharge. Worst customer support team. They just provide with complaint numbers but doesnt get resolved.

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Oct 23, 2016

Complaint marked as Resolved

The complaint has been forwarded to the concerned department but still the issue is not yet resolved

Aircel customer support has been notified about the posted complaint.

Oct 23, 2016

Updated by mtajeesh The complaint raised has been forwarded by the apellete officer to the concerned department. Still my issue is not been fixed. The data validity status remains the same and not fixed

Oct 23, 2016

Updated by mtajeesh I have done a recharge of rs 279 from aircel website on my mobile number [protected] dated 17/10/2016 for data usage recharge. But now when i checked my data usage n validity balance on *111*99# it showed i have data balance but no data validity. Now whenever i use my data my talktime value gets deducted. The recharge validity is for 21 days. But now when i checked my data validity its nil. Even tried calling customer care but there was no proper response from them. They have put my call on hold. Kindly provide me a refund.

Verified Support

Oct 24, 2016

Aircel Customer Care's response Dear Customer(mtajeesh),

We are forwarding your issue to the team. Meanwhile please share the below-mentioned details:

Date and time fo deduction:

Amount deducted:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Oct 24, 2016

Updated by mtajeesh Kindly refer the BillDesk TransactionID - 'HCMP[protected]' for more details about the recharge

Verified Support

Nov 02, 2016

Aircel Customer Care's response Dear mtajeesh,

We would like to inform you that GPRS has been used more than free balance hence your balance got deducted.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team