[Resolved] Aircel — Want to deactivate 3G mobile internet | |||
My Mobile number is [protected]. I have activated 3G-3GB plan. Today i just asked to deactivate my Internet service. But the customer care guy said i have to wait for 24 hours without using the Internet. then only they can deactivate. But they will charge for that 24hrs without using Internet. What is the point to not deactivate as per customer request. Why should i pay for 1 day service cast even i haven't utilized the Internet. If i ask this they are saying it is a procedure. for thier procedure why should i pay. Deactivate my internet or i will close my connection and i will move to other network. Since i am using aircel for 10yrs if you aircel doing like this why should i go with this. Was this information helpful? | |||
Oct 23, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Sep 10, 2016 madhuri G's response pls do it immediately.Daily 9rs are deducting in my mobile.
Sep 14, 2016 Mayilrajroman's response My mobile incoming calls and outgoing calls details send my e-mail ID [protected]@gmail.com
Verified Support Sep 20, 2016 Aircel Customer Care's response Dear mahesh 001parsad, Please guide retailer to send below SMS to get wrong recharge reversal. WRN <wtong MSISDN Txn ID Right MSISDN txn ID Amount> and send it to 171. Warm Regards, Aircel Social Media Team Thanks and Regards Aircel Social Media Team Verified Support Sep 21, 2016 Aircel Customer Care's response Dear Customer(arun_krish20), We would like to inform that PI 299_3G pack has been deactivated as per your request. Thanks and Regards Aircel Social Media Team Verified Support Sep 22, 2016 Aircel Customer Care's response Dear Customer (arun_krish20), As per your request the PI 299 3G - UL Data TopUp has been Deactivated. Warm Regards, Aircel Social Media Team | |||
 4 Comments | |||
Comments
I am not satisfied with aircel network, on daily basis most of calls call droped.
I think aircel is worst network & must banned on aircel.I am using aircel last 2 years.aircel call rate is also high rate than other.when i am in full network area sound is little bit cleared.government should stop aircel in india. i decice to port my number.
I think aircel is worst network & must banned on aircel.I am using aircel last 2 years.aircel call rate is also high rate than other.when i am in full network area sound is little bit cleared.government should stop aircel in india. i decice to port my number.
Aircel Customer Care's response, Sep 17, 2016
Verified Support
Dear chetan331,
We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:
Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:
Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
DEAR SIR,
i request to you wrongly entered number as [protected] instead of [protected].
I have recharged through demo no.[protected]- for recharge amount Rs.90/- on 08-sep-2016.which TransID - PBR[protected]. I have wrongly entered number as [protected] instead of [protected].
Kindly revert the amount.
Yrs-customer
Mahesh prasad.
i request to you wrongly entered number as [protected] instead of [protected].
I have recharged through demo no.[protected]- for recharge amount Rs.90/- on 08-sep-2016.which TransID - PBR[protected]. I have wrongly entered number as [protected] instead of [protected].
Kindly revert the amount.
Yrs-customer
Mahesh prasad.
Aircel Customer Care's response, Sep 17, 2016
Verified Support
Dear mahesh 001parsad,
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
This is madhuri.I am in the bangalore.one day I activated the daily internet pack 9 rs.But, I want to deactivate the pack now.The option is not there to deactivate that pack.I tried so many times to customer care.The customer care numbers are not responding.pls accept my complaint and do it immediately.
Aircel Customer Care's response, Sep 17, 2016
Verified Support
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Aircel — My mobile incoming calls and outgoing calls details send my email ID mayilraj [email protected]
My mobile incoming calls and outgoing calls details send my e-mail ID my mobile phone number is [protected]Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team