[Resolved] Aircel — Deactivation of my aircel postpaid sim ([protected])

deepa27589

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122001
Website:	www.aircel.com

Please deactivate my sim as soon as possible. my aircel postpaid sim No. is [protected]. I have already paid my due payment.

i have received a Aircel postpaid sim on 21st June 2016, and activated the sim on the very same day. i was told that i will be charged from 21st to 21st of each month, then on 26th June 2016, i received a bill from 9th june 2016 to 26th june 2016, when i called Customer care executive to look into the matter, he was started blaming by saying that, ma'am, you have bought your sim on 9th june, 2016. i told him that there must be some confusion, please look into the matter but he was not even listening. i have also called that person from whom i have bought that sim, he was not responding me at all. I tried contacing them so many times but nobody was even ready to listen me. So i have already paid my all due bills, all i want is to get rid of this postpaid no. and never want to hear back that irritating voice of Aircel customer care executive.
Thanks.,
Deepa Soni

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Oct 25, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2016

Aircel Customer Care's response Dear Deepa,
Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team